Solutions Engineer at Luminator… · Location…

Shape the Future of Global Transportation

At Luminator Technology Group, we're redefining how people move through the world. From intelligent transit systems to cutting-edge passenger information technologies, our solutions help keep millions of passengers connected, informed, and on the move every day across more than 85 countries.

We're looking for a Solutions Engineer who thrives at the intersection of technology, innovation, and customer success. In this highly visible role, you'll partner with transit agencies, operators, and industry leaders to design transformative solutions that solve real-world transportation challenges. You'll combine technical expertise with business acumen to demonstrate how our technologies can improve efficiency, enhance the passenger experience, and shape the future of mobility.

If you're energized by solving complex problems, collaborating with cross-functional teams, and helping customers bring innovative technology to life, we want to hear from you. Role will be based out of our Plano, Texas headquarters.

Essential Functions:

• Develop and deliver product demonstrations clearly articulating the specifics of the technology and position the product to best align with customer needs.
• Represent the product to customers and at field events such as conferences and seminars.
• Provide responses to functional and technical elements of RFIs/RFPs.
• Convey voice of the customer into product requirements for development.
• Identify and lead the resolution of technical issues of assigned accounts to ensure complete customer satisfaction throughout all stages of the sales cycle.
• Collaborate with sales team to understand customer requirements and provide sales support.
• Confer with customers and product management to assess equipment needs and determine system requirements.
• Work with Product Management to plan and modify products to meet customer needs.
• Provide recommended deployment methodologies or architectures.
• Create system designs to meet technical requirements of customers.
• Assist with live and web demonstrations.
• Prepare and deliver technical presentations that explain products or services.
• Support field team on mini-fleet/demo installations.
• Support Field and Customer Support in solving problems with installed equipment.
• Facilitate knowledge transfer to Field Support and other departments for implementation including client needs and expectations.
• Work with Field Support and Sales to ensure ongoing satisfaction and eventual realization of the benefits that were articulated during the sales cycle.

COMPETENCIES
Knowledge:

• Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

SKILLS:

• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

ABILITIES:

• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Written Comprehension — The ability to read and understand information and ideas presented in writing.
• Written Expression — The ability to communicate information and ideas in writing so others will understand.
• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

REQUIREMENTS:

• 3+ years of proven experience as a Solutions Engineer, Technical Sales, or similar role, with proven success in using/presenting/demonstrating hardware and/or software in a sales pursuit, in the context of customer business needs, and an emphasis on business value and customer benefit.
• Proficiency with Microsoft Office applications is also required, including but not limited to Outlook, Teams, Word, Excel, PowerPoint, and Visio.
• Strong communication and collaboration skills, with the ability to work effectively in a fast-paced, cross-functional environment.
• Initiative to recommend and implement improvements in infrastructure and processes.
• Goal-oriented and possesses the ability to prioritize on a consistent basis in an ever-changing environment.
• Excellent analytical, negotiation, organization, and presentation skills.
• Strong interpersonal and communication skills.
• Experience in effectively communicating key data, including presentations to senior management, Board members, Committee members or other outside partners.
• 50% travel required.

Education: Bachelor’s degree in mechanical engineering, Computer Science, or a related field preferred. Advanced degree preferred.

• Competitive compensation with career growth potential.
• Generous time off: Vacation and wellness time, 10 company holidays, and 2 floating days available.
• Educational Assistance Program: Robust reimbursement program for professional growth.
• Health and wellness: Medical, dental, and vision
• 401k matching program
• Benefits Effective Day One!

If you're passionate about making a difference and thrive in a collaborative environment, we want you on our team!

Luminator Technology Group intends to provide a safe and drug-free work environment for our customers and our employees. As a condition of employment Luminator Technology Group will require a negative drug screen during the pre-employment process due to working on or with federal contracts.

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

Luminator Technology Group does not accept staffing agency candidates for our postings.

All positions posted are required to be in office unless otherwise posted.