Business & Consumer Banking Specialist at Luminate Bank · Little…

Summary: Luminate Bank is dedicated to enhancing the customer experience and providing clarity in the loan process. The Business & Consumer Banking Specialist is responsible for driving deposit growth by building and deepening customer relationships through proactive outreach and consultative conversations, while also ensuring efficient transaction processing. Responsibilities: - Contributes towards fostering a teamwork environment - Provides superior customer experience which includes listening to sales opportunities and the ability to explain and promote bank products and services to customers and prospects in person and over the phone - Drive deposit growth and production by acquiring new consumer and business accounts while expanding total portfolio balances - Build and deepen client relationships by improving account funding, retention, and average balances, while enhancing overall customer engagement - Generate revenue through cross-selling, business development partnerships, and referral pipelines (including mortgage partnerships) to grow deposits and expand customer relationships - Educate Mortgage Loan Officers on bank products, services, be their banking partner in assigned area - Support and provide outreach to mortgage customers on bank products and services - Open consumer and business accounts for new and existing customers and prepare new account paperwork within bank and regulatory guidelines in a timely and accurate fashion - Handle customer account maintenance and fraud claims efficiently - Provide information to customers regarding promotions, contests and new account options - Answer questions and solve customer problems regarding checking, savings, and other bank products and services - Other duties as assigned Required Qualifications: - One year customer service experience providing a highly quality experience - Knowledge of Microsoft office programs - Strong attention to detail - Excellent verbal communication skills - High school degree or equivalent Required Skills: Microsoft Office, Account Opening and Maintenance, Fraud Claims Handling Benefits: Excellent benefits package including medical, pre-tax savings accounts and dental & vision, Life and AD&D Insurance, as well as additional voluntary benefit possibilities, 401K with robust company match, Flexible PTO program second to none