Executive Director/Administrator at Luminary Hospice in Dallas, TX

Reports To: Vice President of Operations

About Luminary Hospice:

At Luminary Hospice, we are a mission-driven organization that empowers our team members to shape our culture in order to allow them to provide the highest quality support to patients and families throughout their entire end-of-life journey.

Our mission is to deliver personalized care that radiates compassion and preserves dignity for all that we are honored to serve on their end-of-life journey. We are centered on caring for the whole person – with expert medical care, pain management as well as emotional and spiritual support along with resources, information, and emotional support for families and caregivers.

About the role:

The Executive Director/Administrator is responsible for the overall direction of the hospice services.  He/she is responsible for the employment of qualified hospice personnel; is responsible for the provision of hospice services, directly, and the delegation to and coordination of hospice personnel evaluations; is responsible for establishing standards of care to comply with federal and state regulations and guidelines.  The Executive Director/Administrator establishes, implements, and evaluates goals and objectives for hospice services that meet and promote the standards of quality and contribute to the total organization and philosophy.    

Job Responsibilities:

1. Operational planning and budgeting.
2. Ensuring organizational compliance with legal, regulatory, and accreditation requirements.
3. Assures that all business conduct is above minimum standards required by law and will not condone any activities that achieve results through violation of the law, unethical business, or patient care practices.
4. Monitoring business operations to ensure financial stability.
5. Evaluating hospice services and personnel using measurable outcomes and objectives.
6. Conflict and complaint management and resolution.
7. Establishing and maintaining effective channels of communication including integration or technology, as applicable.
8. Ensuring hospice personnel stay current with clinical information and practices.
9. Ensuring adequate and appropriate staffing.
10. Staff development including orientation, in-service, continuing education, competency testing, and quality assessment performance improvement.
11. Ensuring that interdisciplinary care is provided.
12. Ensuring supportive services are available to personnel.
13. Ensuring coordination with other departments, services, and senior management, as appropriate.
14. Ensuring staff and organization stay current on local and national hospice issues and trends.
15. Ensuring that appropriate service policies and procedures are developed and implemented to accomplish identified outcomes.
16. Directing staff in the performance of their duties including admission, discharge, transfer, revocation, and provision of service to patients.
17. Ensuring appropriate staff supervision during all service hours.
18. Monitoring service utilization to ensure delivery of comprehensive care.
19. Ensuring services provided by other agencies are authorized by the hospice.
20. Monitoring operational progress toward accomplishing operational and strategic goals.
21. Ensuring appropriate data collection and regular, complete reports are received by the Governing Body.
22. Ensuring adequate space, equipment, and supplies are available.
23. Ensuring actionable objectives are derived from the evaluation of hospice services and personnel.
24. Ensuring that structure and systems promote interdisciplinary care
25. Ensuring collaboration with agencies and vendors for effective management of services.
26. Ensuring standards of ethical business and clinical practice are maintained

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job.  The incumbents may be requested to perform job-related tasks other than those stated in this description. 

Job Qualifications:

1. A bachelor’s degree in business administration, a master’s degree in health care, or a related field is preferred.
2. Two (2) to five (5) years experience in health care management.
3. Demonstrates an ability to supervise and direct professional and administrative personnel.
4. Has an ability to deal tactfully with the community.
5. Knows corporate business management.
6. Understands hospice care and the services provided to patients and family/caregivers through an interdisciplinary group.  I
7. Intimate knowledge of Medicare Hospice Certification.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit or stand. The employee must occasionally lift and/or move up to 50 pounds.

Equal Employment Opportunity:

Luminary Hospice is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate against any applicant or employee based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. We are committed to providing a work environment free from discrimination and harassment, where all individuals are treated with respect and dignity. All employment decisions at Luminary Hospice are based on business needs, job requirements, and individual qualifications.

Compensation and Benefits:

Luminary Hospice offers a competitive compensation package, along with a comprehensive benefits package that includes health, dental, and vision insurance, retirement savings options, and more. Our benefits are designed to support your health, well-being, and long-term financial goals.