Product Specialist Associate at Luminance · Sydney

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe. Luminance is looking to hire into its team of Product Specialists: this team provide expertise to prospective customers and customers alike, ensuring they experience a seamless execution of Luminance’s technology within their own environment.

Are you curious, confident, and eager to launch your career in technology? Join us as a Product Specialist, where you’ll play a key role in helping businesses across the world understand and adopt cutting-edge AI technology. In this entry-level role, you’ll work closely with senior teams at an exciting range of organizations — from multinational law firms and manufacturing companies to global retailers and pharmaceutical giants. You’ll be at the forefront of customer engagement, learning how to translate complex technology into real-world value.

As a Product Specialist Associate, you’ll play a key role in supporting the Sales team to win new business. Working closely with prospective clients, you’ll use your in-depth understanding of our technology to demonstrate how it delivers value — particularly within the legal sector. During the Pre-Sales Proof of Value (trial) period, you’ll guide potential customers through their projects and use cases, providing expert insight and ensuring they see the real impact of our AI technology.

While your primary focus will be on supporting new logo acquisition, you’ll also collaborate with our Customer Success Team and Support teams to help existing customers maximize their experience and return on investment with our platform.

Responsibilities

• Work with Account Executives to deliver successful Proof of Values and manage live projects from planning stages to final review

• Act as an expert of Luminance’s products, supporting the sales team in converting these prospects

• Understand the individual use cases, review requirements and needs of each prospect during the Proof of Value

• Be a trusted adviser and authority on the product to the prospect during the Proof of Value

• Product Specialists will work with Luminance Support and Technical operations teams to co-ordinate and resolve technical issues for customers

• Bachelor’s or Master’s Degree in a STEM discipline, with distinction and with an interest in legal are encouraged to apply

• Highly-detail oriented with a problem-solving attitude

• Strong technical acumen and the ability to understand, translate and simplify concepts to both technical and non-technical audiences

• Excellent communication skills for translating between customer needs and internal teams, including Product and Engineering

• Organized with excellent time management skills with an ability to prioritize effectively

• Prior experience at a high-growth startup — especially in Solutions or Sales Engineering — is a plus

• Ability to travel for work