Deployments Strategists at Luminai in San Mateo, CA

About Luminai

Nearly every organization in the world relies on complex manual work to carry out critical internal processes. These are processes that keep the world going — enrolling patients in a hospital, underwriting loans inside a bank, or processing new transactions for an airline. Yet most companies don’t have enough resources to properly automate these tasks and are stuck in manual, decades old way of doing things.

At Luminai, we develop technology to automate long-form organization wide workflows of any complexity easily and safely using AI. Luminai serves some of the world’s most critical organizations in sectors like Healthcare, Finance, and Telecommunication to delegate mission-critical workflows that previously required hands-on human involvement, over to autonomous AI systems. Our approach combines frontier AI development, with a purpose built workflow execution engine to achieve this goal.

We've raised significant amounts of capital (including some un-announced) from many of the best Silicon Valley VCs: General Catalyst, YCombinator, and investors including Kevin Weil (Chief Product Officer at OpenAI), Arash Ferdowsi (co-founder of Dropbox), Katie Stanton (former VP Global Media, Twitter) and CEOs of companies including Flexport, Notion, Front, Ramp and Twitch.

The Role

We’re looking for a Deployment Strategist to own how Luminai is deployed, adopted, and scaled inside customer environments. You’ll work closely with Product, Engineering, and Customer teams to translate complex healthcare workflows into reliable, production-ready deployments that deliver real operational impact.

This is a high-ownership role at the intersection of strategy, execution, and systems thinking. You’ll be responsible for turning ambiguity into clear deployment plans, driving launches across multiple stakeholders, and ensuring customers see value quickly and consistently. Your work will directly influence customer outcomes, retention, and how the Luminai platform evolves.

This is a hybrid position. Our team is in-office 3 days a week (Mon, Tue, Thu) in San Mateo, California.

What You’ll Do

• Own end-to-end deployments for Luminai customers, from post-sale handoff through launch and stabilization

• Deeply understand customer workflows, constraints, and operating models to design effective deployment strategies

• Translate customer requirements into clear execution plans, timelines, and success criteria

• Coordinate closely with Product and Engineering to scope work, sequence dependencies, and unblock launches

• Partner with customer stakeholders across Ops, IT, and leadership to drive alignment and accountability

• Identify patterns across deployments and feed insights back into product improvements and platform abstractions

• Manage risks proactively, surfacing issues early and driving resolution before they impact customers

• Run clear communication cadences with customers, including status updates, milestones, and escalation paths

• Help build and refine deployment playbooks, templates, and processes to scale delivery as Luminai grows
  

What You’ll Bring

• 3–6+ years of experience in deployment, implementation, solutions, technical program management, or a similar customer-facing role

• Experience owning complex, multi-stakeholder rollouts in production environments

• Strong systems thinking and comfort working with technical concepts (APIs, integrations, workflows)

• Ability to translate ambiguous requirements into concrete plans and outcomes

• Excellent communication skills across technical and non-technical audiences

• Strong organizational skills with the ability to manage multiple parallel initiatives

• Bonus: Experience deploying healthcare software, AI-driven products, or enterprise platforms