LUMA Residential→
Service Technician at LUMA Residential in Grapevine, TX
Skills
Job Description
Kickstart Your Career as a Maintenance Service Assistant at LUMA Residential!
$1,000 Hiring Bonus!
Starting Pay: $26.00 per hour
Exclusive Apartment Perk: 40% Off Your Apartment Home – Up to $750 Monthly!
Location: Vine and Vail Apartments 2311 W Grapevine Mills Cir, Grapevine, TX 76051
Put Your Maintenance Skills to Work. Build Your Future with LUMA! Vine + Vail has 238 luxury homes.
Are you a skilled, hands-on maintenance professional who enjoys solving problems, embracing technology, and making a positive difference every day?
LUMA Residential is seeking an experienced, dependable, and technology-savvy Maintenance Service Assistant/Service Technician to join our team at Vine and Vail Apartments in Grapevine, Texas!
We're looking for someone who takes pride in quality workmanship, provides exceptional resident service, and knows how to use modern technology, including Elise AI, to work efficiently and stay organized.
If you're passionate about apartment maintenance and want to grow your career with a company that recognizes your contributions, we'd love to meet you!
Why You'll Love Working Here
As a Maintenance Service Assistant/Service Technician at LUMA Residential, you'll play an essential role in keeping our community safe, comfortable, and welcoming for residents.
This role is about more than fixing things. It's about creating positive living experiences, preventing problems before they happen, and ensuring every resident feels proud to call Vine and Vail home.
And we have some exciting perks to welcome you to the LUMA family!
- Competitive Pay: Starting at $26.00 per hour.
- $1,000 Hiring Bonus: A special welcome when you join our team!
- 40% Apartment Rental Discount: Save up to $750 per month on your apartment home when choosing to live onsite, subject to company policy and availability.
- Career Growth: Gain valuable experience, strengthen your technical skills, and explore future advancement opportunities within LUMA.
- Supportive Team Environment: Work alongside experienced maintenance professionals who value teamwork and quality service.
What You'll Do
As a Maintenance Service Assistant, you'll bring the LUMA Playbook to life by:
- Responding Promptly: Complete resident maintenance requests efficiently and professionally, providing timely repairs and exceptional customer service.
- Troubleshooting & Repairing: Diagnose and repair HVAC, plumbing, electrical, appliances, and other building systems to keep the community running smoothly.
- Performing Preventative Maintenance: Complete scheduled inspections, equipment upkeep, and routine maintenance to help prevent unexpected repairs and preserve property assets.
- Preparing Units for New Residents: Complete apartment make-readies, including repairs, painting, maintenance, and quality inspections to ensure homes meet LUMA's move-in standards.
- Maintaining Community Amenities: Assist with pool maintenance, equipment inspections, common area upkeep, and the overall appearance of the community.
- Supporting Your Service Manager: Partner with maintenance leadership to complete daily priorities, maintain inventory, and identify solutions that improve efficiency and control expenses.
- Using Elise AI & Technology: Utilize Elise AI, maintenance software, mobile applications, and digital communication tools to manage work orders, document repairs, coordinate service requests, and communicate effectively.
- Delivering Exceptional Service: Build positive relationships with residents, vendors, and team members through professionalism, dependability, and clear communication.
- Working as a Team: Assist with grounds, preventative maintenance, apartment turns, and other community needs to ensure the property consistently meets LUMA standards.
- Being On Call: Participate in the assigned on-call rotation and respond promptly to after-hours maintenance emergencies.
Who You Are
You're a dependable, skilled, and motivated maintenance professional who takes pride in doing the job right.
You're comfortable working independently, enjoy solving problems, and understand the importance of completing service requests efficiently.
You're also organized, adaptable, and confident using technology to make daily maintenance operations easier and more effective.
Most importantly, you're a team player who understands that excellent maintenance service directly contributes to resident satisfaction.
Preferred Qualifications
- Two or more years of hands-on multifamily apartment maintenance experience.
- EPA/HVAC certification.
- Certified Pool Operator (CPO) certification.
- Experience using Yardi or similar property management software.
- Bilingual communication skills in English and Spanish.
Required Qualifications
Technical Skills & Maintenance Experience
- Hands-on experience performing apartment maintenance, building repairs, or related maintenance work.
- Working knowledge of HVAC, plumbing, electrical troubleshooting, appliance repairs, carpentry, and general maintenance practices.
- Ability to diagnose maintenance problems and complete repairs safely, accurately, and efficiently.
- Experience completing apartment make-readies, including unit preparation, repairs, painting, and quality inspections.
- Knowledge of preventative maintenance procedures and routine property inspections.
- Must possess and maintain the personal hand tools necessary to perform maintenance duties.
Technology & Administrative Responsibilities
- Elise AI Knowledge: Must have working knowledge of Elise AI and the ability to use the platform effectively for maintenance-related communication, service coordination, and daily operations.
- Technology Proficiency: Must be comfortable using computers, smartphones, mobile applications, maintenance software, and digital communication tools.
- Work Order Management: Ability to accurately document maintenance requests, update work order statuses, record repairs, and communicate completed assignments.
- Adaptability: Must be willing to learn new technology, embrace AI-assisted tools, and adapt to evolving maintenance systems and company procedures.
- Organization: Strong organizational skills with the ability to prioritize assignments, manage time effectively, and complete required documentation.
Work Style & Professionalism
- Must be a self-starter capable of working independently with minimal supervision.
- Strong troubleshooting and problem-solving skills.
- Ability to prioritize maintenance requests and complete assigned work within established timelines.
- Must demonstrate reliability, accountability, and attention to detail.
- Willingness to assist with grounds, pool maintenance, make-readies, and other community needs.
- Commitment to maintaining a safe, clean, and well-maintained community.
- Ability to provide exceptional customer service while interacting professionally with residents, vendors, and fellow team members.
Transportation & Availability
- Must possess a valid driver's license, maintain current automobile liability insurance, and have reliable transportation.
- Must be available to participate in the assigned on-call rotation and respond to after-hours maintenance emergencies.
- Must have reliable communication capabilities for work-related assignments and emergency response.
Physical Requirements
- Ability to lift and move equipment, supplies, and materials required for maintenance duties.
- Ability to perform physical activities including standing, walking, climbing ladders, bending, kneeling, and stooping.
- Ability to work indoors and outdoors in varying weather conditions.
- Ability to safely operate maintenance tools and equipment.
Communication
- Strong verbal and written communication skills in English.
- Ability to understand maintenance instructions, safety procedures, and work order documentation.
- Professional communication skills when working with residents, vendors, management, and team members.
- Bilingual English/Spanish skills are a plus!
Why Join LUMA?
At LUMA Residential, we don't just hire employees—we build a team that feels like family. We believe your career should be rewarding, stable, and full of growth opportunities.
Here's what you can expect:
- $1,000 Hiring Bonus: A special welcome to the LUMA family!
- Competitive Pay: Starting at $26.00 per hour.
- 40% Apartment Rental Discount: Eligible team members who choose to live onsite at Vine and Vail may receive a 40% rent discount, up to a maximum savings of $750 per month, subject to company policy and availability.
- Comprehensive Benefits: Medical, dental, vision, and additional benefits to support your well-being.
- 401(k) Retirement Plan: Company matching to help you invest in your future.
- Paid Time Off: Time to recharge and enjoy life outside of work.
- Career Development: Opportunities for continued learning, technical training, and potential advancement into maintenance leadership.
- Strong Company Culture: A supportive, team-focused environment built on professionalism, respect, accountability, and teamwork.
- Pride in Your Work: Be part of a company dedicated to maintaining communities residents love calling home.
What Sets LUMA Apart
At LUMA, we live by our Playbook—a commitment to professionalism, teamwork, and continuous improvement.
Every day, your work makes a tangible difference in the lives of our residents and strengthens the communities we serve. We recognize effort, celebrate wins, and provide opportunities for our team members to grow.
Our Purpose is to Elevate the Quality of Life for Everyone within the Communities We Serve.
Our Mission is to Deliver an Edge at Every Stage of the Employee, Resident, Investor, and Property Life Cycle.
We're also proud of the recognition our team has earned:
- 2026 NAA Top Employer
- 2025 Energage Top Workplace
- 2025 AAGD Sapphire Award – Owner/Management Company of the Year
Apply Today!
Are you ready to put your maintenance skills to work with a company that values your experience, dedication, and commitment to exceptional service?
Join LUMA Residential as our Maintenance Service Assistant/Service Technician at Vine and Vail Apartments in Grapevine, Texas!
With $26.00 per hour, a $1,000 hiring bonus, and the opportunity to save up to $750 per month on your apartment home, this is your chance to build a rewarding future with LUMA!
Apply today and become part of the LUMA Residential family!