Associate Analyst, Regional CX at LUMA Energy · Neom

Job Summary: Supports data gathering, analysis and reporting to document processes, identify operational gaps, and contribute to improvements that optimize business workflows and increase efficiency.

Job Description:

• Analyzes business processes to identify documentation gaps and maintain an inventory for future improvement opportunities.
• Collects and analyzes data to identify trends and provide actionable insights for business decisions.
• Collaborates with analysts and teams to contribute to training packages and change management plans, ensuring effective adoption of new processes.
• Performs validation of business processes and documentation by engaging subject matter experts, ensuring accuracy and alignment with operational needs.
• Follows established company policies, procedures, and standards to ensure full compliance with applicable laws and industry regulations.
• Participates in storm restoration tasks and assigned drills to contribute to the safe and reliable recovery of services.
• Performs additional tasks aligned with role expectations and qualifications to support team goals and operational flexibility.

Additional Job Description:

Education

• Associate's degree in business administration or related field.

Experience

• 1 to 3 years' experience with functional role responsibilities.
• Experience using business systems or analytic platforms.

Additional experience may substitute for required education when it aligns with the competencies and knowledge necessary for the role:

• High School or equivalent (GED) when accompanied by a minimum of 5 years of experience performing similar functions and at least 3 years of experience performing an analyst role.

Competencies (Skills)

• Proficient skills in the use of computer applications (MS Office, SharePoint, etc.).
• Strong attention to detail as well as analytical and quantitative skills, such as statistics and data analysis.
• Ability to analyze customer experience data and evaluate processes to support the optimization of future state operations and the customer experience looking for opportunities to continually improve the business.
• Strong business analysis and documentation skills include problem definition, requirements definition, business process modeling and policy, process documentation, procedure documentation, and training material updates.
• Organizational, time management and project planning skills to work independently in a complex and dynamic environment.
• Strong interpersonal skills demonstrated through effective verbal and written communication to develop and maintain goal-oriented working relationships.
• Strong facilitation skills to guide cross functional teams to a desired end-result.

License/Certifications

• Valid Driver’s License

Travel Requirements

• 20%

Physical Demands

• Stationary Position: Constantly - 67% to 100% of the time
• Pushing/ Pulling/ Reaching: Seldom - less than 10% of the time
• Kneel Seldom - less than 10% of the time
• Grab Seldom - less than 10% of the time
• Bend: Seldom - less than 10% of the time
• Lift/Carry over: 0 - 15 pounds

Working Conditions

• Wet or humid Seldom
• Loud noise conditions - Seldom

LUMA Energy is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, military status, disability, or any other characteristic protected by federal or local laws.