Part-time educator I Crossgates Mall at lululemon in Albany, NY

Summary: lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. The Educator role is the foundation of our success as an organization, responsible for creating world-class customer service and engaging with guests to provide top-quality product education.

Responsibilities:
- Interact with guests to ensure a great guest experience in a manner that values guests’ time
- Assess guests’ needs to provide customized, effective purchase and return solutions and support
- Provide technical product education by articulating the value and benefit of the product
- Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards
- Move dynamically on the floor to continuously engage with guests and attend to guest or store needs
- Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests
- Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests
- Establish supportive and productive relationships with all team members
- Collaborate with team members to ensure optimal guest experience and support store operations
- Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards
- Use in-store technology to support store operations and provide positive guest experiences
- Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store
- Understand and adhere to people safety policies and procedures to maintain a safe work environment
- Perform work in accordance with applicable policies, procedures, and laws or regulations

Required Qualifications:
- Must be legally authorized to work in the country in which the store is located
- Must be 18 years of age or older
- Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)
- Must have the ability to travel to assigned store with own transportation methods
- Willing to work a flexible schedule including evenings, weekends, and holidays
- Willing to work in an environment with bright lights and loud music
- Willing to move through a store for most of a shift to help guests and accomplish work
- Willing to move boxes weighing up to 30 lbs (13.6 kg)
- Willing to work as part of a team and also complete some work independently
- Creates/supports an inclusive environment that values/celebrates differences
- Behaves in an honest, fair, and ethical manner
- Enjoys working and connecting with, understanding, and helping guests
- Accepts responsibility/accountability for actions; is dependable
- Is aware of how words or actions may be perceived by or affect others
- Works productively with others to achieve goals; seeks diverse perspectives
- Is enthusiastic about one's own work; looks for ways to make work fun and engaging

Preferred Qualifications:
- Education: High school diploma, GED, or equivalent

Required Skills: Technical product education, In-store technology, Guest transactions, Omnichannel retail programs, Inclusion & Diversity, Integrity/Honesty, Guest Experience

Benefits: Extended health and dental benefits, and mental health plans, Paid time off, Savings and retirement plan matching, Generous employee discount, Fitness & yoga classes, Parenthood top-up, Extensive catalog of development course offerings, People networks, mentorship programs, and leadership series (to name a few)