Educator Part Time | Empire Mall at lululemon in Sioux Falls, SD

Summary: lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. The Educator role is the foundation of their success, responsible for creating world-class customer service and engaging guests with product education while fostering a positive and inclusive team environment.

Responsibilities:
- Interact with guests to ensure a great guest experience in a manner that values guests’ time
- Assess guests’ needs to provide customized, effective purchase and return solutions and support
- Provide technical product education by articulating the value and benefit of the product
- Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards
- Move dynamically on the floor to continuously engage with guests and attend to guest or store needs
- Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests
- Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests
- Establish supportive and productive relationships with all team members
- Collaborate with team members to ensure optimal guest experience and support store operations
- Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards
- Use in-store technology to support store operations and provide positive guest experiences
- Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store
- Understand and adhere to people safety policies and procedures to maintain a safe work environment
- Perform work in accordance with applicable policies, procedures, and laws or regulations

Required Qualifications:
- Must be legally authorized to work in the country in which the store is located
- Must be 18 years of age or older
- Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)
- Must have the ability to travel to assigned store with own transportation methods
- Willing to work a flexible schedule including evenings, weekends, and holidays
- Willing to work in an environment with bright lights and loud music
- Willing to move through a store for most of a shift to help guests and accomplish work
- Willing to move boxes weighing up to 30 lbs (13.6 kg)
- Willing to work as part of a team and also complete some work independently

Preferred Qualifications:
- Education: High school diploma, GED, or equivalent

Required Skills: Technical product education, In-store technology usage, Guest transaction processing, Omnichannel retail programs, Inclusion and diversity, Collaboration and teamwork

Benefits: Extended health and dental benefits, and mental health plans, Paid time off, Savings and retirement plan matching, Generous employee discount, Fitness & yoga classes, Parenthood top-up, Extensive catalog of development course offerings, People networks, mentorship programs, and leadership series (to name a few)