Educator (Full-Time) | Bethesda Row at lululemon in Bethesda, MD

Summary: lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. They are seeking an Educator who will be responsible for creating world-class customer service and engaging with guests to provide top-quality product education.

Responsibilities:
- Interact with guests to ensure a great guest experience in a manner that values guests’ time
- Assess guests’ needs to provide customized, effective purchase and return solutions and support
- Provide technical product education by articulating the value and benefit of the product
- Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards
- Move dynamically on the floor to continuously engage with guests and attend to guest or store needs
- Receive guest feedback and partner with store leadership to take appropriate action and 'make it right' for guests
- Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests
- Establish supportive and productive relationships with all team members
- Collaborate with team members to ensure optimal guest experience and support store operations
- Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards
- Use in-store technology to support store operations and provide positive guest experiences
- Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store
- Understand and adhere to people safety policies and procedures to maintain a safe work environment
- Perform work in accordance with applicable policies, procedures, and laws or regulations

Required Qualifications:
- Must be legally authorized to work in the country in which the store is located
- Must be 18 years of age or older
- Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)
- Must have the ability to travel to assigned store with own transportation methods
- Willing to work a flexible schedule including evenings, weekends, and holidays
- Willing to work in an environment with bright lights and loud music
- Willing to move through a store for most of a shift to help guests and accomplish work
- Willing to move boxes weighing up to 30 lbs (13.6 kg)
- Willing to work as part of a team and also complete some work independently
- Creates/supports an inclusive environment that values/celebrates differences
- Behaves in an honest, fair, and ethical manner
- Enjoys working and connecting with, understanding, and helping guests
- Accepts responsibility/accountability for actions; is dependable
- Is aware of how words or actions may be perceived by or affect others
- Works productively with others to achieve goals; seeks diverse perspectives
- Is enthusiastic about one's own work; looks for ways to make work fun and engaging

Preferred Qualifications:
- Education: High school diploma, GED, or equivalent

Required Skills: Product Education, In-store Technology, Guest Transactions, Inventory Management, Inclusion & Diversity, Integrity/Honesty, Collaboration and Teamwork

Benefits: Extended health and dental benefits, and mental health plans, Paid time off, Savings and retirement plan matching, Generous employee discount, Fitness & yoga classes, Parenthood top-up, Extensive catalog of development course offerings, People networks, mentorship programs, and leadership series (to name a few)