Sales Specialist at Lucid Motors in Boston, MA

As a Sales Specialist in a Lucid Studio, your primary focus will be to guide customers on their journey with Lucid as a main point of contact from sales, transaction facilitation, and successful delivery. This role is pivotal in ensuring a seamless and personalized customer experience. If you're achievement-oriented, thrive in goal-focused settings, and have exceptional relational skills, then you'll excel as a Lucid Sales Specialist. 

Being a Sales Specialist at Lucid is a career-defining chance for those who are driven by the thrill of uncapped earning potential plus, have the stability of a guaranteed hourly wage. Dive into a role where your efforts are directly rewarded, where your sales talent shines in a dynamic and high-achieving environment. 

Customer Engagement 

• Needs Assessment: Effectively gauge customer needs through personalized interactions and insightful questioning. 

• Product Expertise: Leverage your in-depth knowledge of Lucid products to offer tailored solutions. 

• Competitive landscape: Take initiative to understand competitor models, pricing, and packages in order to educate customer on why Lucid 

• Customer Relationships: Build and nurture customer relationships to foster brand loyalty. 

• CRM: Utilize Salesforce as CRM tool to track and manage customer interactions with consistent engagement 

• Pipeline Management: Maintain and build a robust sales pipeline through disciplined practices. 

• Goal-Oriented: Meet and exceed performance targets, linking sales with exceptional customer experiences. 

• Conduct test drives and articulate desired selling points ensuring an exceptional experience while driving Lucid vehicles. 

• Deliver an exceptional and memorable sales experience that you would personally want to have 

Transaction Facilitation (Desking): 

• Manage end to end transitions for Order to Delivery Management: Support customers with financing/leasing application and Monitor application status, submitted documents and vehicle readiness. 

• Successful Delivery: Guide the customer through the ordering process of Lucid new vehicles, including obtaining documentation, advising on financial products and ensuring the overall purchase and financing process is smooth. 

• Handle registration and facilitation of payment due at signing 

• Coordinate customer support with Lucid Financial Service and Delivery teams as required 

• Assist with daily operations as needed 

Communication & Presentation 

• Clear Communication: Use exceptional oral and written communication skills to deliver clear and relevant information. 

• Maintain communication on a regular basis during waiting period before delivery date is scheduled 

• Active Listening: Employ active listening techniques to provide solutions that are genuinely helpful to customers. 

Qualifications 

• 2+ years of relevant sales professional experience in commission-based environment, including building and managing a customer pipeline. 

• Retail automotive sales and desking experience highly desired 

• Availability to work flexible hours including weekends, evenings, and holidays in a retail environment 

• Microsoft Office, CRM tools (Salesforce preferred), and retail business systems user experience 

• Proven track record of achieving individual sales goals. 

• Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscape 

• Exceptional communication skills, encompassing active listening, clear verbal articulation, and proficient written communication, ensuring effective and concise conveyance of information. 

• Strong commitment to continuous personal and technical learning, with a track record of quickly acquiring new skills and knowledge and adaptability. 

• Demonstrated perseverance, grit, and the ability to prioritize long-term goals over short-term rewards, consistently exhibiting resilience and determination in overcoming challenges. 

• Keen understanding of automotive market dynamics, financial principles, and industry trends, enabling informed decision making for our customers. 

• Proactive and action-oriented, achieving objectives with a sense of urgency and efficiency. 

• Exceptional time management skills and a highly organized approach to tasks and responsibilities, ensuring prioritization and multitasking. 

• Exceptional interpersonal skills with a demonstrated ability to build and maintain positive, productive relationships with peers and customers. 

• Passionate about electric vehicles and the premium vehicle market. 

• Bachelor’s degree or equivalent work experience preferred. High school or GED required. 

• Ability to coordinate and facilitate customer test-drives. 

• Ability to travel as needed for events 

• Proficiency in English; knowledge of a secondary language is a plus. 

• Physical capacity to stand for extended periods and perform tasks like twisting, bending, squatting, and reaching, with or without reasonable accommodation. 

• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire 

• Ability to obtain appropriate state DMV licensing, where applicable

Base Pay (hourly):

$23 USD