Part Time Brand Ambassador at Lucid Motors in Santa Clara, CA

Summary: Lucid Motors is a leading company in luxury electric vehicles focused on sustainability and innovative design. They are seeking a Part Time Brand Ambassador to engage with guests at the Lucid studio, providing exceptional customer service and support for the sales process. Responsibilities: - Welcome guests, resolve general inquiries, and schedule test drives - Quality lead capture in CRM (Salesforce) inputs for customer interactions and outreach - Customer Assessment: Ask questions to understand budget, preferences, timeline - Listen to customer needs to recommend suitable vehicles and collects required customer information - Refer high-potential leads to Sales Specialists - Ensure all guests are directed to the most appropriate point of contact - Develop deep knowledge of Lucid brand, vehicles, and services - Stimulate customer consideration, explaining features, specifications, pricing of all models - Provide backend (i.e., non-customer-facing) operational support to ensure completion of order paperwork and clarity on order/vehicle status - Facilities Management: Ensure food and beverage replenishment from existing inventory and reporting of maintenance requests - Support Studio Manager in execution of Retail Ops. playbook (i.e. opening / closing checklist) - Ensure test drive and showcase vehicle readiness (cleaning, charging) - Assist with daily operations as needed Required Qualifications: - Exceptional people skills, communication is key! - Ability to deliver an outstanding customer journey for guests entering the Studio - Experience in customer facing industry (food service, retail, hospitality etc) - Patience and professionalism - Comfortable operating in ambiguous retail environment - Passion for EV industry and building the Lucid brand - Flexible availability including extended holiday mall hours, holidays and weekends - 18 years old minimum - High School diploma/GED required - Authorized to work in the USA (visas sponsorship not available) - Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation - Where permitted by law, successful completion of a drug test and background check including, but not limited to, criminal records are a condition of employment for Lucid sales centers - Valid driver's license with no suspensions within the past year - Ability to obtain appropriate state licensing, where applicable Preferred Qualifications: - Prior experience with CRM tool such as Salesforce highly preferred Required Skills: Salesforce, Customer service Important Skills: EV industry knowledge Nice-to-Have Skills: People skills, Patience, Operational support Benefits: Medical, Dental, Vision, Life insurance, Disability insurance, Vacation, 401k