Associate, Retail at Lucas Museum of Narrative Art in Los Angeles

Summary: The Lucas Museum of Narrative Art, opening in September 2026, is dedicated to illustrated storytelling. They are seeking a Retail Associate who will serve as a key ambassador of the museum brand, providing exceptional customer service and engaging visitors through meaningful storytelling in a retail environment. Responsibilities: - Serve as first point of contact providing a welcoming, attentive and personalized retail experience that anticipates guest needs and supports exceptional service - Engage guests with product knowledge, connecting merchandise to exhibitions, artists, and cultural narratives - Operate POS systems with accuracy and discretion, ensuring a smooth, polished transaction experience - Uphold high merchandising standards, ensuring displays are aesthetically balanced, and aligned with the museum standards and brand - Support pricing, packaging, and inventory accuracy with strong attention to detail, thoughtful presentation and care - Respond to guest inquiries and concerns with professionalism, confidence, and thoughtful solutions - Collaborate with team members to achieve sales goals while preserving a cohesive, elevated, guest centered environment - Support opening and closing procedures, while maintaining a polished, inviting, and retail space aligned with the museum’s visual standards Required Qualifications: - Customer-facing and/or sales experience in premium retail, hospitality, cultural, or service-oriented, high-touch environments preferred; open to all experience levels and candidates with transferable experience are encouraged to apply - Experience within an arts and cultural organization or high-volume setting with elevated guest service standards desired - Demonstrated ability to drive sales through thoughtful product recommendations, relationship building, and conversion techniques - Understanding of retail operations, including inventory management, quality assurance, and RFID inventory systems - Proficiency in POS systems; experience with Shopify or Square is a plus - Strong attention to detail, with the ability to maintain visually compelling, gallery-inspired merchandising displays - Exceptional communication skills with a polished and professional presence - Proactive, solutions-oriented mindset with strong problem-solving capabilities - Ability to work a flexible schedule, including weekends, holidays, evenings, and special museum programs, exhibitions, and events Required Skills: POS systems, Shopify, Square, Inventory management, RFID inventory systems, Merchandising