Associate Customer Success Manager at LSEG in New York, NY

Summary: LSEG is a leading global financial markets infrastructure and data provider. They are seeking a highly driven and empathetic Associate Customer Success Manager to serve as a trusted advisor to customers across their Quantitative Analytics solutions, helping unlock value and solve complex challenges. Responsibilities: - Act as a SME across LSEG our quantitative analytics product suite, keeping up with industry trends and competitive landscape - Trusted Advisor: Serve as a trusted point of contact for LSEG customers throughout the customer lifecycle; Land, Adopt, Expand, Renew (LAER) - KYC: Monitor customer health, understand customer use cases, goals, workflows, challenges, and opportunities - Conduct Business Reviews: Co-create and review success/value plans - share product roadmaps, strategy, and review achievements - Own Customer Engagement: Educate, provide thought leadership, raise customer issues, and gather customer feedback - Drive organic expansion within book of business; proactively identify lead generation opportunities - Partner with supporting teams and collaborators to bring about best outcomes for customers (Account Management, Help Desk, Solution Consulting, Escalations, Proposition Sales, Product and Content Teams, and Developer Community) - Proactively identify risks and develop action plans to mitigate with partners Required Qualifications: - 1+ years of relevant work experience in customer success, sales, consulting, and/or customer facing roles - Experience or knowledge of implementing and supporting data and/or technology solutions - Success in building trust and getting results for a broad range of partners: senior leaders, developers, and/or day-to-day application users - Aptitude for digesting and effectively communicating both business and technical concepts across audiences of varying ability - Solid interpersonal skills and experience building strong internal and external relationships - Natural curiosity to seek out information and learn new skills across business and technology disciplines - Focus on customer happiness and retention metrics while staying empathetic to customer needs and inspiring loyalty and adoption - Highly motivated self-starter who works well with a lot of autonomy and little direction - Value quality and pay close attention to detail, taking full ownership and pride in your work with a high level of service, responsiveness, and follow-through - Solid project management, technical and problem-solving skills - Ability to travel onsite when required - BA/BS degree Preferred Qualifications: - SaaS and financial services/financial data experience - Experience with APIs, cloud, and open-source technologies (AWS, GCP, Azure), Python, SQL, JSON - CRM and/or Customer Success/Dashboard platforms experience (Salesforce, Gainsight, Tableau…) Required Skills: Customer Success Management, SaaS Experience, Data Solutions Implementation Important Skills: APIs Knowledge, Cloud Technologies, CRM Platforms Experience Nice-to-Have Skills: Interpersonal Skills, Project Management Skills, Problem-Solving Skills, Communication Skills Benefits: Annual Wellness Allowance, Paid time-off, Medical, Dental, Vision, Flex Spending & Health Savings Options, Prescription Drug plan, 401(K) Savings Plan and Company match, Basic life insurance, Disability benefits, Emergency backup dependent care, Adoption assistance, Commuter assistance