AVP, Recovery Manager at LPL Financial Holdings in Charlotte, NC

AVP, Recovery Manager Location: Fort Mill/Charlotte Where Ambition Meets Innovation Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals. Job Overview: We are seeking a dynamic, motivated, and experienced Recovery Manager to join our Production Services organization. This Assistant Vice President (AVP) role is a senior individual contributor position with a high degree of operational influence. In this role, you will lead recovery efforts for major and critical production incidents, guide cross‑functional teams through effective resolution, and drive high‑quality post‑incident outcomes. You will play a key role in executing recovery strategies, improving recovery readiness, strengthening runbooks and SOPs, and embedding Site Reliability Engineering (SRE) practices into day‑to‑day operations. This is an exciting opportunity for a hands‑on operational leader to drive measurable improvements in stability, resilience, and the advisor and investor experience, while partnering closely with engineering, infrastructure, observability, and automation teams. Responsibilities: Lead and coordinate cross‑functional technical teams during major and critical incidents, ensuring timely recovery and effective stakeholder engagement. Serve as a recovery lead during declared major incidents, maintaining focus on service restoration and customer impact. Participate in and facilitate post‑incident reviews and post‑mortems, ensuring outcomes are actionable and measurable. Drive high‑quality root cause analysis for major incidents using structured techniques such as 5‑Why, Fishbone, and Blameless RCA. Ensure contributing factors (process, technology, observability, automation, or human factors) are clearly identified and documented. Partner with domain teams to translate findings into concrete remediation actions. Develop, document, and maintain incident recovery plans, SOPs, runbooks, and playbooks in collaboration with domain owners. Support and execute mock drills, recovery tests, and readiness exercises to improve response effectiveness. Ensure recovery documentation remains accurate, consumable, and operationally relevant. Work with application, infrastructure, and platform teams to improve diagnostic accuracy and time‑to‑engage during incidents. Help establish clear ownership, escalation paths, and recovery patterns to reduce dependency on ad‑hoc tribal knowledge. Promote repeatable recovery patterns across services. Identify opportunities to improve service reliability, operational maturity, and recovery effectiveness. Analyze incident data and trends to recommend targeted improvements across people, process, and technology. Support adoption of SRE‑aligned practices, including error budgets, readiness reviews, and failure mode awareness. Provide structured feedback to Observability, Automation, Resiliency, and Domain teams on; gaps in monitoring, alerts, and diagnostics; single points of failure; architectural or design weaknesses impacting recoverability Act as an operational voice to ensure post‑incident learnings inform engineering and platform decisions. Mentor junior recovery managers or operational staff through hands‑on incident participation and coaching. Contribute to operational training sessions, tabletop exercises, and knowledge‑sharing initiatives. Maintain awareness of industry best practices in production operations, incident management, and SRE. Goals & Success Metrics: Achieve a 30% reduction in MTTD and MTTR within the first year Correctly identify the offending service and probable root cause for 70%+ of major incidents within 15–20 minutes of triage Improve recovery readiness through regular mock drills, training sessions, and improved documentation Build strong working relationships with key technology and business partners to support consistent, effective recovery outcomes Requirements: 5+ years of experience in Production Services, Incident Management, Recovery Management, Problem Management, SRE, DevOps, or related disciplines 2+ years of application, infrastructure, and/or cloud technologies, enabling effective triage and informed recovery leadership 2+ years experience using observability tools, logs, metrics, and diagnostics to troubleshoot production issues Core Competencies: Strong communication and interpersonal skills, with the ability to collaborate effectively across technical and non‑technical teams Comfortable engaging with senior leaders and executives, translating technical incidents into clear business impact Demonstrated ability to influence without direct authority Analytical and detail‑oriented, with the ability to translate incident data into actionable improvements Experience identifying incident trends and contributing to measurable operational improvements Ability to ask the right technical questions and guide teams toward faster resolution (development background preferred but not required) #LI-Hybrid Pay Range: $112,476.00 - $187,460.00 Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer! Company Overview: LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com. At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients. For further information about LPL, please visit www.lpl.com. Join LPL Financial: Where Your Potential Meets Opportunity At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation’s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services. Why LPL? Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here! Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here! Unified Mission: We are one team on one mission—taking care of our advisors so they can take care of their clients. Learn more about our mission and values here! Impactful Work: Our size is just right for you to make a real impact. Learn more here! Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here! Community Focus: We care for our communities and encourage our employees to do the same. Learn more here! Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here! Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE. Information on Interviews: LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947. EAC12.9.25 Additional Locations: Austin TX