Lowenstein Sandler LLP→
Deskside Services Technician
Entry LevelOn-siteFull-time
Location
New York, NY
Salary
$85k–$95k/yr
Experience
Not specified
Posted
2 months ago
Skills
zoom roomszoom phoneaudio/video supportwindows 10/11microsoft 365problem-solvingcustomer servicetime managementorganizational skillsrelationship-building
Job Description
Summary: Lowenstein Sandler LLP is a sophisticated law firm in the United States, seeking a skilled Deskside Services Technician to join their team. The role involves troubleshooting technical issues, setting up and repairing technology, and providing support for events and meetings using advanced AV technology.
Responsibilities:
- Troubleshoot and diagnose hardware and software issues on Microsoft Surface laptops
- Deploy and set up IT equipment such as PCs, printers, and telephones
- Demonstrate expertise in Zoom Rooms, Zoom Phone, and AV troubleshooting
- Establish and manage video conferencing sessions, including Zoom meetings and Zoom Rooms
- Provide audio/video support during events, meetings, and conferences, ensuring high-quality presentations and interactions
- Assist with office moves by managing the relocation of IT equipment
- Maintain an organized inventory of hardware and parts
- Collaborate with the Help Desk and technical staff to identify and resolve desktop environment issues
- Track the status of issues and repairs, maintaining clear communication with users
- Offer training and assistance to staff on audio/video technology and usage
- Maintain a professional demeanor while fostering a cooperative environment with legal staff, peers, and administrators
- Adapt to changes in the workplace and integrate new technologies into daily operations
- Availability for additional hours to support events as needed
Required Qualifications:
- Troubleshoot and diagnose hardware and software issues on Microsoft Surface laptops
- Deploy and set up IT equipment such as PCs, printers, and telephones
- Demonstrate expertise in Zoom Rooms, Zoom Phone, and AV troubleshooting
- Establish and manage video conferencing sessions, including Zoom meetings and Zoom Rooms
- Provide audio/video support during events, meetings, and conferences, ensuring high-quality presentations and interactions
- Assist with office moves by managing the relocation of IT equipment
- Maintain an organized inventory of hardware and parts
- Collaborate with the Help Desk and technical staff to identify and resolve desktop environment issues
- Track the status of issues and repairs, maintaining clear communication with users
- Offer training and assistance to staff on audio/video technology and usage
- Maintain a professional demeanor while fostering a cooperative environment with legal staff, peers, and administrators
- Adapt to changes in the workplace and integrate new technologies into daily operations
- Availability for additional hours to support events as needed
- Excellent problem-solving skills with a focus on diagnosing hardware and software issues
- Strong understanding of Windows 10/11 and Microsoft 365 environments
- Ability to work independently with minimal supervision, as well as collaboratively within a team
- Strong relationship-building skills with all levels of the organization
- Capable of performing under pressure while providing confident technological support
- Professional representation of the firm in various situations, interacting effectively with staff and external resources
- Exemplary customer service skills
- Excellent time management, organizational, and multitasking abilities
- Reliable attendance record and punctuality
- Adherence to all firm policies and procedures
Preferred Qualifications:
- Two-year degree from a college or technical school or equivalent job-related experience preferred
- Proficient understanding of audio/video conferencing technologies
- Experience and understanding of the Zoom platform, including Zoom Meetings, Zoom Phone, Zoom Rooms, and other Zoom modules
Required Skills: Zoom Rooms, Zoom Phone, Audio/Video support
Important Skills: Windows 10/11, Microsoft 365, Problem-solving
Nice-to-Have Skills: Customer service, Time management, Organizational skills, Relationship-building
Benefits: Coverage options for medical, Dental, Vision, Prescription drug, Life insurance, Disability, FSAs, 401K, Paid time off
Benefits
Coverage options for medical
Dental
Vision
Prescription drug
Life insurance
Disability
FSAs
401K
Paid time off