Deskside Services Technician at Lowenstein Sandler LLP in New York, NY

Summary: Lowenstein Sandler LLP is a sophisticated law firm in the United States, seeking a skilled Deskside Services Technician to join their team. The role involves troubleshooting technical issues, setting up and repairing technology, and providing support for events and meetings using advanced AV technology. Responsibilities: - Troubleshoot and diagnose hardware and software issues on Microsoft Surface laptops - Deploy and set up IT equipment such as PCs, printers, and telephones - Demonstrate expertise in Zoom Rooms, Zoom Phone, and AV troubleshooting - Establish and manage video conferencing sessions, including Zoom meetings and Zoom Rooms - Provide audio/video support during events, meetings, and conferences, ensuring high-quality presentations and interactions - Assist with office moves by managing the relocation of IT equipment - Maintain an organized inventory of hardware and parts - Collaborate with the Help Desk and technical staff to identify and resolve desktop environment issues - Track the status of issues and repairs, maintaining clear communication with users - Offer training and assistance to staff on audio/video technology and usage - Maintain a professional demeanor while fostering a cooperative environment with legal staff, peers, and administrators - Adapt to changes in the workplace and integrate new technologies into daily operations - Availability for additional hours to support events as needed Required Qualifications: - Troubleshoot and diagnose hardware and software issues on Microsoft Surface laptops - Deploy and set up IT equipment such as PCs, printers, and telephones - Demonstrate expertise in Zoom Rooms, Zoom Phone, and AV troubleshooting - Establish and manage video conferencing sessions, including Zoom meetings and Zoom Rooms - Provide audio/video support during events, meetings, and conferences, ensuring high-quality presentations and interactions - Assist with office moves by managing the relocation of IT equipment - Maintain an organized inventory of hardware and parts - Collaborate with the Help Desk and technical staff to identify and resolve desktop environment issues - Track the status of issues and repairs, maintaining clear communication with users - Offer training and assistance to staff on audio/video technology and usage - Maintain a professional demeanor while fostering a cooperative environment with legal staff, peers, and administrators - Adapt to changes in the workplace and integrate new technologies into daily operations - Availability for additional hours to support events as needed - Excellent problem-solving skills with a focus on diagnosing hardware and software issues - Strong understanding of Windows 10/11 and Microsoft 365 environments - Ability to work independently with minimal supervision, as well as collaboratively within a team - Strong relationship-building skills with all levels of the organization - Capable of performing under pressure while providing confident technological support - Professional representation of the firm in various situations, interacting effectively with staff and external resources - Exemplary customer service skills - Excellent time management, organizational, and multitasking abilities - Reliable attendance record and punctuality - Adherence to all firm policies and procedures Preferred Qualifications: - Two-year degree from a college or technical school or equivalent job-related experience preferred - Proficient understanding of audio/video conferencing technologies - Experience and understanding of the Zoom platform, including Zoom Meetings, Zoom Phone, Zoom Rooms, and other Zoom modules Required Skills: Zoom Rooms, Zoom Phone, Audio/Video support Important Skills: Windows 10/11, Microsoft 365, Problem-solving Nice-to-Have Skills: Customer service, Time management, Organizational skills, Relationship-building Benefits: Coverage options for medical, Dental, Vision, Prescription drug, Life insurance, Disability, FSAs, 401K, Paid time off