Lead Tech Ops Engineer at Lowe's in Bengaluru, Karnataka, India

Lead Tech Ops Engineer Location: Bengaluru Innovate in Bengaluru This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience. About Lowe’s Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India Job Summary We are seeking an experienced Lead NOC Engineer to oversee 24/7 network operations, ensure system reliability, and lead incident response efforts. The ideal candidate will combine strong technical expertise with leadership skills to manage a team of NOC engineers, drive operational excellence, and continuously improve monitoring and response processes. Roles & Responsibilities Lead and manage 24/7 NOC operations, ensuring high availability and performance of network and systems infrastructure Monitor infrastructure using tools such as LogicMonitor, BMC Remedy Smart IT, and Vanguard Act as the primary escalation point for critical incidents, ensuring timely resolution within SLAs Drive incident management, including troubleshooting, coordination, and stakeholder communication Perform root cause analysis (RCA) and implement preventive measures to reduce recurring issues Develop and maintain SOPs, runbooks, and escalation procedures Lead, mentor, and manage NOC engineers, including shift planning and performance management Collaborate with Network, Load Balancer, Cloud, Security, and vendor teams for issue resolution Drive automation and toil reduction initiatives to improve operational efficiency Ensure operational readiness for new deployments in coordination with Engineering teams Monitor system performance, analyze trends, and support capacity planning Generate reports on system incident trends, and SLA compliance Years of Experience 8–12 years of experience in Network Operations Center (NOC), Network Engineering, or IT Infrastructure Support roles Minimum 4+ years of experience in a lead or supervisory role (preferred) Education Qualification & Certifications Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience CCNP certification (Mandatory) Fortinet or Palo Alto certification (Preferred / Not Mandatory) Cradlepoint certification (Preferred / Not Mandatory) Silver Peak certification (Preferred / Not Mandatory) Skill Set Required Primary Skills (Keywords) Routing & Switching, Firewalls, SD-WAN, F5 BIG-IP, Infoblox (DNS/DHCP/IPAM), Cisco Application Centric Infrastructure, Aruba Central, Juniper Mist, Aruba Networks Wireless, NOC Operations, Incident Management, SLA Management, RCA, Network Monitoring, Load Balancing, Network Security (Fortinet/Palo Alto), Troubleshooting. Secondary Skill Sets (Desired) Experience with LogicMonitor Working knowledge of BMC Remedy Smart IT Good understanding of ITIL processes Exposure to cloud platforms (Azure, GCP) Knowledge of SLA reporting and dashboards Awareness of process improvement in NOC environments Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.