Customer Service Representative at Loving Air in Fredericksburg, VA

Loving Air Inc – Fredericksburg, VA Full-Time | In-Office Be the voice that customers trust. Loving Air is a locally owned, family-run HVAC company serving homeowners and faith-based organizations in our community. We’re looking for a Customer Service Representative who communicates clearly, solves problems efficiently, and treats every customer with professionalism and care. This is a fast-paced, phone-heavy role that directly impacts customer experience, retention, and company growth. If you’re organized, positive, and confident on the phone — we’d love to meet you. Duties And Responsibilities Answer inbound calls and schedule service appointments Provide customers with account information, service history, and pricing details Resolve customer concerns, complaints, and inquiries promptly Process payments, renewals, membership sales, and cancellation requests Follow up with customers to retain services and maintain relationships Make outbound calls to previous and current customers Accurately document calls, notes, and job details in ServiceTitan Support marketing campaigns and promotions Identify opportunities to recommend additional services or memberships Prepare reports and correspondence as needed Represent Loving Air’s core values in every interaction What We Offer Competitive hourly pay (based on experience) Stable, in-office position Supportive leadership and team environment Clear expectations and processes Opportunities for growth within the company A culture built on integrity, urgency, and teamwork We believe in accountability — but we also believe in encouragement, communication, and doing the right thing Schedule Monday–Friday schedule Standard business hours Full-time, in-office position Requirements 1–2 years of customer service or call center experience preferred Strong phone and communication skills Ability to manage multiple tasks in a fast-paced environment Proficiency in Microsoft Office (ServiceTitan experience preferred) Strong organizational skills and attention to detail Professional appearance and demeanor Bilingual a plus Core Competencies Customer-first mindset Professional communication Organization and time management Dependability and punctuality Team-oriented attitude Adaptability under pressure Commitment to quality and follow-through Physical Demands & Work Environment Primarily seated office role Frequent phone and computer use throughout the day Occasional lifting under 25 lbs Moderate office noise environment Use of VOIP phone systems and headsets If you enjoy helping people, staying organized, and being part of a team that values professionalism and integrity — we’d love to talk with you.