Case Manager at Loretto in Syracuse, NY

The Case Manager provides comprehensive care management services to ALP and ACF residents. This includes, but is not limited to psychosocial evaluation, evaluations for admission, resident’s rights and advocacy, group work and family counseling as appropriate. The Case Manager is a key member of the interdisciplinary care team and is responsible for ensuring maximum quality of life for an assigned group of residents or clients.

Job Duties Specific to This Position:

Resident/Client Care

• Responsible for the ongoing care and support for residents in their caseload.
• Provides care interventions for residents and families in time of crisis, deteriorating health (physical and mental), dealing with disabilities, deterioration of independence and end of life, etc.
• Educates resident and family/care giver on advanced directives. Facilitates completion of advanced directives with family.
• Serves as advocate for resident/client in absence of caregiver/family or if resident is unable to do so.
• Coordinates identified resources and services for timely discharge, involving the resident and family. Ensures complete, accurate and timely documentation.
• Coordinates and facilitates resident and family meetings. Ensures communication with family members not in attendance.
• Provides effective orientation for new residents and families or caregivers. Reviews residents’ rights.
• Explains housing and program rules, regulations and procedures. Assists residents/families in completing required forms and in gathering necessary documentation.
• Assesses resident financial situation, referring to Finance Department as necessary, i.e. Medicaid application. Provides financial counseling as required.
• Evaluates the resident and family's adjustment to placement and environment. Provides interventions as required.
• Works with residents to identify their unmet needs.
• Maintains communication with outside providers and Loretto interdisciplinary team members to discuss progress and coordinates resident care efforts.
• Participates in rounding and other team meetings.
• Ensures communication processes that facilitate and support the successful maintenance of the residents. Ensures effective communications between direct care staff and residents and families.
• Arranges or provides referrals to services in areas of income, maintenance, health, mental health, and social services.
• Assists the EL Supervisor to ensure that follow up medical appointments are scheduled and that transportation is coordinated.
• Participates in the intake process as well as in case conferences with other agencies.
• Follows residents in hospital or rehabilitation facilities to ensure timely decisions regarding return to facility or to assist in discharge planning. Reevaluates residents for readmission.
• Follows up on information as required documented on the 24-hour report.
• Assures resident/client has appropriate clothing and toiletries to support hygiene objectives.
• Assures that residents in need of personal belongs, furniture, etc. are given support to obtain items.
• Reviews Aide care plans and schedules for all residents to support the provision of services and to make sure all needs are being addressed.
• Informs program RN of any discrepancies and/or changes to care plan and/or functional condition of residents to facilitate revision to care plans as necessary.
• Assists with data collection for all incident reports.
• Monitors incident reports for indications of care plan modifications and required interventions. Initiate actions as appropriate.
• Responsible for discharge planning including persistent efforts.
• Ensures that communications from other service providers are followed-up on when necessary.
• Ensures that the implementation, follow up and discharge of required ancillary services (such as Home Care, PT, etc.) have required documentation.
• Reviews and follows up on initial medical evaluation (DOH-4449) and pre-admission Interview for relevant care management information. Provide appropriate resolutions and documentation.
• Reviews annual and/or other follow up medical evaluations (DOH-4449) and provider updates for stated care management needs.
• Reviews and responds as required to any care management issue noted on 24-hour report.
• Ensures communications from other providers are followed-up on as necessary.
• Handles filing as required after documents have been reviewed by all appropriate managers.
• Maintains all mandated forms and charts per policy and procedure.
• Maintains current advance directives by updating quarterly, upon return from hospital, and prn.
• Submits care manager reports as required.
• Maintains accurate and complete care plans (initially, quarterly, annually, significant change).
• Maintains accurate, complete and timely documentation on new admissions, including social history, advance directive tracking sheet, family information, funeral arrangements, and progress notes.
• Maintains current family contact information by updating annually and when necessary.
• Counsels and instructs paraprofessional staff in psychosocial and communications issues and assists with difficult family/caregiver conflicts.
• Maintains current knowledge of community resources and all applicable regulations.
• Creates, promotes and maintains collaborative relationships and partnerships with peers throughout the organization. Promotes and role models a culture of service excellence and customer service.
• Analyzes QAPI indicators and initiates remedial action as required. Maintains threshold of errors below target level.
• Monitors incident reports for indications of care plan modifications and required interventions.
• Initiates actions as appropriate.
• Conducts and completes Quality Assurance audits monthly.
• Monitors/assesses resident, family and resident's environment for areas where social work planning and interventions can be of assistance.
• Applies organization policy, ensuring all activities are in compliance.
• Takes call as required.

Job Expectations for All Employees:

• Promotes and role models the mission, values, vision and strategic goals of Loretto in all interactions with staff, peers, residents, family members, vendors and visitors. Treats people with dignity, professionalism and kindness.
• Demonstrates excellent internal and external customer service skills such as friendly greeting, making eye contact, listening attentively, responding in a timely manner, showing respect and empathy and acting as a role model for staff and peers.
• Demonstrates excellent work attendance, reliability and work ethics.
• Attends and actively participates in required meetings and training sessions.
• Complies with established policies, procedures, and codes of conduct at all times.
• Adheres to all health and safety requirements, regulations, policies and procedures.
• Practices and teaches safety awareness. Identifies and reports or corrects any possible safety or environmental issues.
• Understands all HIPAA and other compliance & regulatory requirements associated with their role, including completion of required internal or external training/certifications.
• Performs a variety of related duties as assigned.

• Bachelor’s or Master’s in social work.
• Thorough knowledge of regulatory requirements of DOH/DSS and all pertinent agencies.
• Proven knowledge of adult care facilities.
• Current awareness of best practice nursing standards and care.
• Outstanding interpersonal and communication skills including the ability to communicate effectively with clients, residents, and families from diverse backgrounds who may have physical, sensory and mental impairments.
• Ability to analyze problems, plan resolution strategies, implement solutions and evaluate outcomes.
• Effective conflict resolution skills.
• Proficient in MS Office and able to learn new software rapidly.

An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.

• Pay Range $26.71 - $35.40 / hour
• Excellent medical, dental, prescription and vision insurance
• Disability coverage
• Tuition Reimbursement Program
• 401(k) Retirement/Pension Plans
• Discounted Gym Membership
• Free Loretto Health Clinic Visits
• Generous Paid Time-Off Accrual
• Fun events for employees
• Convenient locations with free parking
• Employee Coaches - to help you achieve life goals
• Diaper Assistance Program
• Opportunity for career growth and movement within 19 sites!