Manager, Client Services at LogixHealth in Remote

Location: Remote in AL, FL, GA, MA, MI, MO, NC, NH, OH, OK, TN, TX, WI, and WV 

Role:
The Manager of Client Services is the contact for assigned LogixHealth clients after an implementation has been completed. The Manager will be responsible for ensuring client satisfaction within the healthcare revenue cycle process, serving as the client advocate within LogixHealth, and executing a highly effective and responsive issue resolution and communication process.

Key Responsibilities:

• Manage book of hospital and physician clients, with varying service lines and individual client needs
• Run regular and ad hoc meetings with clients
• Create client deliverables, including ad hoc reports and other summarizations
• Learn client preferences and proactively anticipate future needs
• Monitor services provided for client, including daily performance and financials
• Troubleshoot client issues using root cause analyses
• Analyze data reports, dashboards, and other key metrics related to client
• Collaborate with internal departments to ensure open communication and effective service delivery
• Proactively anticipate upcoming concerns/events in a client’s lifecycle and work with assigned clients to prevent/mitigate potential issues
• Develop and maintain an understanding of best practices to use in coaching our clients to success
• Ensure compliance with all pertinent local, state, and federal laws and regulations relating to operations and employment

Qualifications:
To perform this job successfully, an individual must be able to perform each Key Responsibility satisfactorily. The following requirements are representative of the knowledge, skills, and/or ability required to perform this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the duties.

Required:

• Two years related experience in the healthcare industry in a client facing role required.
• Revenue Cycle Management (RCM) experience
• Must possess management-level skills related to problem solving, prioritization, and organization
• Must possess data analysis skills, including financial trending, especially aggregate data interpretation
• Ability to communicate effectively verbally and in writing with clients, management and employees, including physicians, medical directors, practice managers, and C-suite executives
• Ability to effectively run meetings by confidently communicating information, listening and learning from client needs, creating agendas and post-meeting minutes
• Ability to learn and communicate complex healthcare industry related topics for clients
• Must possess high attention to detail to QA client deliverables, data, and communications

Preferred:

• Hospital, CMS, and/or healthcare insurance knowledge is preferred

Benefits at LogixHealth:
We offer a comprehensive benefits package including health, dental and vision, 401(k), PTO, paid holidays, life and disability insurance, on-site fitness center and company-wide social events.