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Technical Services Intern at LogicalisUS · Kuala…
Skills
Job Description
Why choose Logicalis? ****
As Architects of Change, Logicalis' focus is to design, support and execute clients' digital transformation by uniting their vision with their technology expertise and industry insights. The company, through its deep understanding of key IT industry drivers such as security, cloud, data management and IoT, can address customer priorities such as revenue growth and business, operational efficiency, innovation, risk and compliance, data governance and sustainability.We strengthen our purpose: to design, support, and execute our customers' digital transformation by converging their vision with our technological expertise and knowledge of the industry. The brand refresh underpins both the evolution of Logicalis’ positioning as well as our strategic vision for growth.
Function Description: The Technical Services Intern is expected to support both Presales and Delivery Services teams by enhancing documentation quality, streamlining internal processes, and fostering cross-functional collaboration. The intern will play a key role in maintaining operational efficiency and ensuring consistent, high-quality documentation across the technical services lifecycle.
Career Type Description:
Presales Support
- Identify recurring project activities and assist in creating templates for Work Breakdown Structures (WBS) including scope, technology categories, cost estimates, and resource mapping
- Assist in drafting Statements of Work (SOWs) and proposal templates.
- Capture internal handover processes such as P2P (Presales to Post-sales) sessions
- Maintain version-controlled documentation for opportunity tracking and Salesforce-linked projects.
Delivery Services Support
- Document engineer assignment workflows and skill matrix updates
- Organize and archive project documentation in SharePoint or designated folders.
Cross-Team Collaboration
- Attend internal meetings to capture process updates and decisions.
- Maintain good hygiene of documentation library and records of all engagement using SharePoint, Teams, and Loop.
- Work with project managers, engineers, and presales to validate documentation accuracy.
- Design and maintain SharePoint websites for Technical Services (internal & external audience) for easy reference, with Logicalis APAC & Global as reference, and to ensure contents are updated on weekly basis.
- Assist in preparing decks and templates for kick-off and technical presentation sessions.