Head of Business Operations at Logicalis in Australia

Head of Business Operations Location: Victoria About the opportunity The Head of Business Operations is a member of the Logicalis Australia leadership team and responsible for the ownership of the operational and commercial strategy for Logicalis Australia. This role is responsible for the designing, executing, and optimising the operational framework that enables the organisation to deliver on its strategic objectives. This role ensures seamless integration across sales, delivery, finance and customer success, driving operational excellence, commercial performance, data integrity, and continuous improvement. What will you be doing? Strategic Leadership Develop and implement operational strategies that support the organisation’s growth, profitability, and market positioning. Partner with leadership to translate business goals into operational plans and measurable outcomes. Monitor industry trends and competitor activity to inform operational decision-making and innovation. Operational Excellence Own the operational stack (for example, Dynamics 365, FinOps, Quoting Tools) Own the enterprise operating rhythm, including monthly business reviews, forecasting cadence, pipeline governance, margin reviews, and performance forums in partnership with the Finance Director and Leadership Team. Drive forecasting accuracy across revenue, margin, utilisation, and renewals, ensuring alignment between sales, delivery, and finance. Oversee end-to-end business operations, including sales operations, project delivery, renewals management, and commercial governance. Establish and maintain robust business processes, policies, and controls to ensure compliance and mitigate risk. Champion the use of data and analytics for performance management, forecasting, and continuous improvement. Financial & Commercial Management Manage operational budgets, cost controls, and commercial performance metrics. Oversee contract management, renewals, vendor relationships, and procurement processes. Support pricing, margin analysis, and commercial negotiations for new and existing business. Ensure accurate and timely reporting of operational and commercial KPI’s. People Leadership Build, lead, and develop a high-performing team, fostering a culture of accountability, collaboration, and innovation. Set clear objectives, provide regular feedback, and support professional development. Promote cross-functional teamwork and effective communication across the business. Customer & Stakeholder Engagement Act as a key point of contact for major clients on operational matters, ensuring high levels of satisfaction and retention. Collaborate with sales, delivery, and technical teams to ensure seamless customer onboarding and ongoing service excellence. Represent operations in executive forums, board meetings, and industry events as required. Success Criteria The successful incumbent will be a driven self-motivator with an innovative, entrepreneurial, and assertive approach and a real passion for excellence. They exhibit a structured, systematic, and highly analytical way of thinking and working and brings transformation experience. The ideal candidate is a “people person” and a proven leader with excellent people management skills and the ability to build their team and other relationships based on trust. The candidate collaborates effectively and understands the importance of involvement of relevant stakeholders on all organisational levels to enable cross-functional collaboration. Qualifications & Experience Bachelor’s degree in Business, Engineering, IT, or related field (MBA or equivalent preferred). 10+ years’ experience in business operations, service delivery, or commercial management within the IT services, consulting, or systems integration sector. Demonstrated success in leading operational transformation and scaling business operations. Strong financial acumen and experience managing budgets and commercial contracts. Proven ability to lead and develop high-performing teams in a dynamic environment. Excellent communication, negotiation, and stakeholder management skills. Deep understanding of the “Quote-to-Cash” lifecycle, Vendor Rebate programs, and recurring revenue (renewals) models. Strong familiarity with the Microsoft ecosystem (Dynamics 365, Power BI, FinOps) and modern planning tools. Measures of Success Achievement of operational efficiency targets (e.g., cost-to-serve, process cycle times). Margin improvement and commercial performance against budget. Customer satisfaction (CSAT/NPS) and retention rates. Project delivery success (on time, on budget, to scope). Employee engagement and team development metrics. Compliance with regulatory and contractual obligations. Most importantly, you are Confident, Capable, and Curious. Being Confident means presenting your opinions, or admitting when you do not have the answer. Being Capable means having the skills you need to succeed, and able to learn the ones not yet in your wheelhouse. Being Curious, your thirst for knowledge and self- improvement, your comfort in boldly questioning the status quo, and leaving ‘artificial harmony’ at the door help define you. As a member of the Leadership Team, you will embrace and live by our Leadership charter in demonstrating our core values to the wider business and develop these traits across your own teams. Why Join Us? Our promise to our employees, Belong, Grow and Thrive is our commitment to creating an environment that is inclusive to all, supports your professional and personal development, and offers an environment where you can do life and work the way it works for you. Here is how our benefits help you: ⦁ Equal Paid Parental Leave for all primary and secondary carers. ⦁ Flexible and Focused Ways of Working that empower you to structure your work in a way that best suits you while supporting our customers, people and the planet. ⦁ Employee Assistance Program, providing employees and their immediate families with confidential access to a wide range of counselling and professional support services. ⦁ Purchased Leave options, allowing you to buy up to 10 additional days of annual leave each year to help you balance life’s priorities. ⦁ Novated Leasing and Salary Sacrificing options to make your salary work harder for you. ⦁ Diversity, Equity and Inclusion Commitment which places Inclusion as a strategic priority for Logicalis Australia, with investment across DEI programs to foster a workplace culture built on accountability, respect and zero tolerance for exclusionary behaviours. ⦁ Logicalis Learning Space, our Udemy-powered platform, providing unlimited access to thousands of courses to help you develop new skills, enhance your expertise and drive your professional growth at your own pace. ⦁ Investment in Leadership and Career Growth. Logicalis is a place where we see our people as the most valued Architects of Change. Our people progress from Helpdesk to Cloud Engineering, from Sales to Management, and from Operations to Senior Leadership. Here, ideas turn into action. You can make a plan, see it through and genuinely shape your own professional success. About Us At Logicalis Australia, we are not just changing the game, we are driving the future of technology. As the Architects of Change™, our mission is clear: to become the leading technology services provider and employer in the Asia-Pacific (APAC) region. By combining our global expertise and local insight, we position ourselves as a technology powerhouse, ready to capture growth opportunities across APAC and deliver exceptional service to our customers. You will be part of a dynamic team of 7,000 plus innovators, collaborating across 30 territories with over 10,000 clients from diverse industries. Every project presents a unique opportunity to make a tangible impact, empowering businesses to thrive in today’s fast-paced digital landscape. With services that drive transformation and scalability such as cloud, connectivity, collaboration and security, you will help optimise operations and enable teams to reach new heights. As a global leader, our managed services provide real-time insights into clients’ digital ecosystems, 24 hours a day, 7 days a week. We are proud to be Great Place to Work® Certified for 2025 and 2026, a recognition that reflects our people-first culture and our commitment to fostering an inclusive, empowering and growth-oriented environment. Join us on this exciting journey and let us shape the future of technology together.