Client Specialist, Pittsford NY at LOFT in Pittsford, NY

Summary: Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. They are seeking a Client Specialist who will create and cultivate relationships with customers, achieve sales metrics, and foster a culture of hospitality through exceptional customer experiences.

Responsibilities:
- Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally
- Support all service enhancers to build strong relationships including active use of Concierge
- Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc
- Plan and prioritize tasks and responsibilities to meet the needs of the customer and business
- Seek to understand customer needs & wants with curiosity and confidence through intentional conversation
- Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust
- Actively participate in community/store activities and events that promote the Talbots Brand
- Professionally represent the brand image

Required Qualifications:
- Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers
- Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment
- Able to work cooperatively in a diverse work environment
- Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store
- Possess excellent written and verbal communication skills and a high level of integrity
- Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her
- Professional, assertive, and friendly with the ability to make decisions independently
- Possess the technological aptitude to navigate POS/computer/iPad/handheld systems
- Have open availability of 20 – 29 hours per week
- Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays
- Comfortable climbing ladders, moving around regularly, and standing for extended periods of time
- Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs

Required Skills: Customer Relationship Management, Sales, POS Systems, iPad Usage, Handheld Systems Operation, Product Knowledge, Inventory Handling, Planning and Organizational Skills

Benefits: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next., Incentive Opportunities, Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page., Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within., Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.