Customer Support Specialist with German at Lodgify · Benidorm

⭐ Who we are

Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.

Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals.

⭐ Role Overview

Join Lodgify as a German-speaking Customer Support Specialist and become the champion for vacation rental owners across the globe! In this role, you will empower our German-speaking hosts by helping them master our software, resolve technical challenges, and optimize their property management integrations in a collaborative, fast-growing tech environment.

⭐ How will you make an impact?

• Deliver exceptional, personalized support to our German-speaking hosts via email, chat, and phone.
• Guide customers through software features and help them seamlessly connect their properties to major OTAs like Airbnb, Booking.com, and VRBO.
• Investigate and troubleshoot technical inquiries, system logs, and setup configurations with confidence.
• De-escalate challenging situations empathetically, transforming complex issues into positive customer experiences.
• Collaborate with internal technical and product teams to report product feedback and improve our platform functionality.
• Maintain precise documentation and share insights that elevate our customer support knowledge base.

⭐ What makes you a great fit?

• Native or professional fluency in written and spoken German (C1/C2 level), along with strong professional English skills.
• Proven experience in a customer-facing support or service role, ideally within a SaaS or tech environment.
• Strong technical aptitude with a knack for logical troubleshooting and problem-solving.
• Excellent communication skills with the ability to translate complex technical concepts into clear, user-friendly advice.
• Familiarity with support tools like Zendesk, ticketing systems, or CRM platforms is a strong plus.
• A resilient, adaptable mindset with an eagerness to learn and grow in a dynamic team setting.

Why you’ll love us:

You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.

What's in it for you?

🌎 The freedom to work from home.

💰Salary in EUR/USD!

🖥️ We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets.

💟 Great culture & working environment with an international team of over 60 different nationalities.

🤑 Boost your earning potential with our referral program that offers paid compensation.

📈 Dive into a career adventure with endless opportunities for growth and development.

💥 Spice up your remote work routine with a dash of fun! Join us for virtual team activities.

So, what are you waiting for? Apply now!

All applications and CVs must be submitted in English 😉