Onsite Technical Specialist, Robotics… at Locus Robotics · Columbus

Summary: Locus Robotics is transforming warehouse operations using AI and advanced robotics. As an Onsite Technical Specialist, Robotics, you will ensure the operational success of the Array system, monitor performance, and act as a liaison between various teams as the product evolves. Responsibilities: - Serve as the onsite owner for Array system performance, ensuring daily operational success and stability - Monitor system health and performance, including robot activity, task execution, and workflow management - Proactively manage and optimize workflows to ensure throughput targets and operational KPIs are achieved - Perform onsite robot troubleshooting and repairs as needed to maintain system uptime and operational stability - Conduct onsite testing, validation, and performance analysis to support product development and continuous improvement - Support product validation efforts by providing structured feedback on system performance, usability, and edge cases - Compile and analyze operational data (Throughput, UPH, Lines Per Hour, utilization) to generate actionable insights and recommendations - Act as a liaison between customer operations and internal teams, ensuring clear communication of issues, priorities, and opportunities - Assist in developing and refining standard operating procedures, best practices, and playbooks for Array deployments - Contribute to scaling efforts by helping define repeatable models for future Array deployments Required Qualifications: - Bachelor's Degree in Engineering, Computer Science, Industrial Engineering, or related technical field - 1+ years of experience in warehouse operations, robotics, automation, or technical customer-facing roles - Familiarity with warehouse operations, including picking workflows, labor management, and productivity metrics - Hands-on experience troubleshooting hardware or software systems, or strong technical aptitude with the ability to learn quickly - Strong analytical skills with the ability to interpret data and translate insights into operational improvements - Ability to operate effectively in fast-paced, ambiguous environments, particularly in early-stage product deployments - Proven ability to work cross-functionally and influence without direct authority - Self-motivated with a strong sense of ownership and accountability - Willingness to work onsite daily at customer locations and adapt to operational schedules as needed - Excellent English communication skills, both written and verbal, with the ability to engage diverse audiences effectively Required Skills: Robotics, Warehouse operations, Hardware troubleshooting, Software troubleshooting, Data analysis, Operational metrics interpretation Benefits: Bonus, Equity