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Hotel Services Manager at LMATS in Noosa Heads, Queensland, AU
Skills
Job Description
Employer: On The Beach
Location: Noosa Heads, QLD Tenure: Full time, permanent Salary: $70000-$85000
About us
On The Beach is an absolute beachfront resort on Hastings Street, offering apartments and penthouses with direct beach access — steps from Noosa’s dining and retail precinct.
The role
We’re seeking a hands-on Hotel Service Manager to lead our housekeeping teams, optimise rosters to occupancy, and deliver seamless, memorable stays for our guests across a 7-day operation.
Key duties
- Lead, roster and mentor front office/concierge/housekeeping teams.
- Own guest experience: check-in/out, service recovery, VIPs and complaints.
- Drive housekeeping productivity and quality; coordinate contractors/linen.
- Maintain PMS/channel-manager accuracy; reconcile daily reports.
- Monitor KPIs (occupancy, ADR, RevPAR, CSAT) and report weekly.
- Ensure WHS, fire safety, training and incident management.
- Coordinate maintenance requests and preventative schedules.
Skills
- People leadership and coaching
- PMS & channel-manager proficiency
- Guest recovery and escalation handling
- Workforce planning & rostering
- WHS/risk awareness
- Supplier & inventory control
Qualifications and experience
- AQF Diploma (or higher) desired or at least 3 years’ relevant hotel/serviced-apartment supervisory experience
- Proven performance in 7-day resort operations and high-occupancy periods.
- Confident with Microsoft 365 and operational reporting.
Equal Opportunity & Work Rights: We welcome applicants of all backgrounds. To be considered for a role you must have unrestricted rights to work in Australia. Only shortlisted candidates will be contacted. Position is advertised by At Ease Solutions on behalf of On The Beach Noosa