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Customer Service Representative -… at Living Earth · Richmond
Skills
Job Description
Living Earth, the leading producer of premium soil blends and elite mulch in Texas and Tennessee is seeking a customer service representative to continue our growth. The successful candidate will be available to work Monday through Friday with occasional Saturday hours and will provide exemplary service to our customers with a can-do attitude. This candidate must be dynamic with lots hands-on energy.
The Customer Service Representative (CSR) provides front-line service to Living Earth customers by processing orders, answering questions, handling payments, and supporting dispatch and scale operations. This role is responsible for delivering a positive customer experience in person, over the phone, by email, and by text, while ensuring accurate transactions, proper documentation, and adherence to all safety and cash-handling procedures.
Position Information
Job Title
Customer Service Representative (CSR)
Department
Operations / Customer Service
Reports To
Site Manager
Status
Non-Exempt
Essential Duties and Responsibilities
- Customer Service, Sales, and Customer Outreach
a. Demonstrate a strong commitment to providing excellent customer service at all times.
b. Greet customers in person, over the phone, by email, and by text in a professional and friendly manner.
c. Answer customer questions about products, pricing, orders, and delivery options.
d. Provide basic product knowledge to help customers select appropriate materials and services.
e. Conduct outbound outreach to current customers and prospects through approved channels, including phone, email, and text, in accordance with company standards.
f. Accurately collect, verify, and update customer contact information and communication preferences, including SMS and email marketing opt-ins when applicable.
g. Support company marketing and sales initiatives by informing customers of current promotions, seasonal offers, loyalty programs, and available products.
h. Encourage satisfied customers to leave reviews.
- Order Processing and Cash Handling
a. Process customer orders, including entering orders accurately into the system.
b. Accept and process customer payments in accordance with company procedures.
c. Manage the cash drawer during the shift and ensure all money is balanced daily.
d. Follow established cash-handling and reconciliation processes.
- Dispatch and Operations Support
a. Assist with dispatching as needed, including coordinating with drivers and yard personnel.
b. Communicate clearly with drivers and team members regarding orders, timing, and changes.
- Telephone, Scale, and Administrative Operations
a. Answer business telephone calls promptly and route calls to the appropriate person or department.
b. Operate the vehicle scale and accurately weigh loads in and out as needed.
c. Ensure all scale transactions are recorded correctly and associated paperwork is complete.
- Site Support and Other Duties
a. Maintain a clean, organized, and safe work area.
b. Follow all company policies, procedures, and safety guidelines.
c. Perform other related duties as assigned to support site operations and customer needs.
Qualifications
- Education and Experience
a. High school diploma or equivalent required.
b. Previous customer service, retail, or administrative experience preferred.
c. Experience with Microsoft Office products, especially Excel and Outlook, required.
- Knowledge, Skills, and Abilities
a. Strong written and oral communication skills.
b. Professional, courteous, and customer-focused demeanor.
c. Ability to learn product information and explain it clearly to customers.
d. Basic math skills and attention to detail for order entry and cash balancing.
e. Ability to follow safety and health guidelines and model safe work practices.
f. Bilingual English/Spanish skills are a plus.
Physical and Work Environment Requirements
a. Ability to sit for long periods of time, up to 8-10 hour shifts, while working at a desk, computer, and telephone.
b. Ability to lift up to 25 lbs. as needed, including files, small materials, and office supplies.
c. Work is performed primarily in an office environment with frequent customer and phone interaction.
Living Earth is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are a drug free workplace, with pre-employment drug and alcohol screening required.