Premium Sales Supervisor - HISTORY, Ottawa at Live Nation · Ottawa

Premium Sales Supervisor - HISTORY, Ottawa Location: Ottawa, ON, CA Job Summary: Who are we? Live Nation Entertainment is the world’s leading live entertainment company,comprisedof global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately10,000 clientsworldwide.  Live Nation Concerts is the largest provider of live entertainment in theworldpromoting more than 50,000 events annually fornearly 7,000artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. Foradditionalinformation, visit www.livenationentertainment.com. Who are you? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forwardthinkingand committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! The Role: You will have the opportunity to bepart ofa very specialteam for Live Nation’snewestCanadian venue, HISTORY Ottawa.A state-of-the-artvenuewith a capacity of up to 2000hostingover 180 concerts and private events annually.If you are ready to be a part of Ottawa’s most memorable and historic shows,this role might be for you! This role reports directly to HISTORY’s Senior Operations Manager while overseeing the premium sales team. Responsibilities include managing a team of 10 staff, developing engaging salesand marketingincentivesand strategies, and learning and operatingSevenRooms, Square, andArchticssystems to maximize efficiency and profitability. The role also oversees guest and employee satisfaction, ensuring operational standards aremaintainedwhile exceeding departmental goalswithin Live Nation and MLSE. Responsibilities: Responsible for training of all non-Food & Beverage show premium positions to service the VIP loungeand Premium Seat locations. Works with the SeniorOperations Managerin conjunction with MLSE to help market and sell premium seats and experiences. Leads and manages team to execute nightly operations in the premium space. Schedules and assigns tasks and positionson event days. Participates in pre-shift premium operations meeting with PSS team, Operations Supervisor &F&B Manager. Conducts all pre-shift meetings and assignmentswithin PSS team. Acts as main liaison between PSS and operations team. Assistsin set-up and organization and cleaning of box seating, VIPlounge,VIP entrance,and concierge stands. Reviews box seat inventory and updates sold map prior to show and communicates properly to the team. Maintains integrity of PSS program and ensures Premium teammaintainsopen lines of communication toidentifyand rectify problems in real time. Manages the VIPPremiumloungeas point of contact for vendors, entertainment, etc. Monitors all Premium locations throughout the evening, includingcontrollingcapacityin these spaces. Directs VIP hosts to greet box seat guests after arrival and follow-up throughout the evening. Works with Box Office Manager on ticket issues throughout show. Assists VIP service team, as needed, with closing open tabs at night end. Assists Security with challenging VIP clients and tables. Attendsmeetingsasrequiredwith SeniorOperations Manager andF&B Manager. Works collaboratively with other departments to maximize operational efficiency while delivering a once-in-a-lifetime experience to all current and future client-based fans. Elevates the client experience. Accomplishesadditionaltasks as assigned by management. Qualifications: Must have3+ years’ experience inhospitalitywith a proventrack recordof leading a professional, efficient, high quality, service-oriented operation in a fast paced and demanding environment. Must have excellent interpersonal/relationship building skills. Must have supervisory,coachingand staff development experience. Musthave a strong business aptitude. Must be Smart Serve Certified andat least19 years of age or older. Experience using point of salesand inventorysystems;Square,SevenroomsandArchticsanasset butnotrequired. Have an incredible ability to thrive in a fast-paced andhigh-volumeenvironment whilemaintainingfirst-classhospitality. Strong communicationskills, including listening skills and ability to communicate with guests and respond to inquiries. French, verbal and writtenan asset. Must be able to work evenings, weekends and holidays asrequired. A passion for live events and desire to ensure every Fan's experience is exceptional! We thank all applicants for theirinterest,however, only those chosen for an interview will be contacted. The expected compensation for this position in Ontariois: $25 per hour. Physical Requirements/Work Environment Sits for extended periods of time at a computer station or work desk; stands and walksoftenthroughout the day; occasionally move about inside the office to access file cabinets, office machinery, etc.; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels. Employment Equity Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law.Accommodationfor candidates with disabilitiesareavailable on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs. Hiring Practices The preceding job description has been designed toindicatethe general nature and level of work performed by employees within this classification. It is not designed tocontainor be interpreted as a comprehensive inventory of all duties, responsibilities, and qualificationsrequired ofemployees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available ina timelyand efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, collegerecruitingand search firms. This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not beall-inclusive andcan bemodifiedat any time if requested by management. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.