Operations Assistant - Old National… at Live Nation… · Indianapo…

Job Summary:

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

Old National Centre is seeking a highly motivated and proactive Operations Assistant to join the venue team in Indianapolis. This position will be a hands-on experience in an exciting, fast-paced, friendly and inspired setting.

This is a year-round, part-time position with an events-based schedule. This is not a remote position.

WHAT THIS ROLE WILL DO

• In partnership with the venue Assistant General Manager and Operations Manager, this position is responsible for administering employee engagement, venue staffing and guest service division-wide goals.

• Plan and coordinate processes and activities associated with employee engagement and guest service.

• Partner with the venue’s front line event staff to create encore moments

• Work with Department Managers and Supervisors to ensure service standards are being communicated pre-event and demonstrated during and post the event.

• Partner with fellow staff members at the end of show to close the venue- this may include picking up waste and properly storing event equipment such as chairs, barricade, Etc.

• Administrator for the guest service, recognition and employee training system(s).

• Administer anniversary service awards and other employee recognition and guest service programs.

• Research best practices and collaborate with the Assistant General Manager and Operations Manager to develop venue opportunities to increase employee engagement and increase guest satisfaction

• Participate in recruitment events with a focus on obtaining candidates for necessary positions

• Prepare the candidate & maintain ongoing communication for onboarding requirements

• Support scheduling and execution of hiring events on a regular basis to build and maintain an appropriate funnel of candidates for openings

• Assist in communicating work schedules/shifts with employees

• Help facilitate new employee trainings

• Manage applicable venue service program budget and process vendor invoices.

• Works directly with the Ops Manager and Security Supervisor to perform day of show duties

• Respond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities, as well as our VIP program and seat upgrades

• Work through and correct guest concerns and complaints regarding security and customer service-related situations

• Follow up with Security and Guest Services teams to ensure that service standards are met

• Perform opening/running/closing duties according to Live Nation policy

• Inform guests of venue amenities & make recommendations

• Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered

• Suggestive selling of all venue products and services when applicable

• Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members

• Create pre-shift sheet and relay information from management directly to staff

• Turn in all lost and found articles to Box Office

• Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies

• Ensure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areas

• Leads all pre-shift meetings prior to start of shift

• Communicate to M.O.D. any issues that guests or team members may have

• Work with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalates

• Responsible for completing incident reports and collecting witness statements

• Assist MOD with all ejection logs and incident reports

• Required to work Special Events that are scheduled throughout the venue

WHAT THIS PERSON WILL BRING

Required:

• Working knowledge of high-volume nightclub operations, responsible alcohol service and guest relations

• Skills in guest relations/staff relations- Assessing and anticipating special needs of guests

• Prioritization of duties and effective communication skills

• Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude

• Read guests to anticipate their needs

• Turn potentially negative situations into positive ones

• Communicate well with team members and managers and foster an atmosphere of unity and camaraderie

• High School Diploma required

• Must be able to maintain composure and organization in an often hectic and loud environment.

• Proficient computer skills required including the ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

• Possess a positive outlook, strong communication skills and the ability to engage others.

• Must possess strong problem-solving skills and demonstrated experience finding creating solutions.

• 1 year’s plus of administrative experience.

• 2-3 years’ plus of work experience in a comparable role.

• 1-2 years’ plus of leadership experience.

• Has a natural interest in helping others and a heart for service.

• Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.

• Must be able to lift 30 lbs. using proper lifting techniques.

• Bachelor's degree in Communications, Marketing, Business, Human Resources, Events or something comparable preferred.

• Public speaking or meeting facilitation skills are a plus.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.