Incident Reporter - Shoreline… at Live Nation… · Mountain…

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

WHAT THIS ROLE WILL DO

• Monitor radio calls for security and medical support and report to location of incidents
• Document incidents using the appropriate company provided forms (Employee Incident Report, Guest Incident Report, Driver Incident Report and Property Damage Report)
• Collect & record incident details regarding involved parties, date, time & location of incident, description of how incident occurred and any resulting injuries or damage, witness statements, and actions taken after incident was reported.
• Capture photographs of injuries (with injured’s permission), property damage and any contributing factors.
• Coordinate with dispatch crew, venue security, medical team, police officers and any other first responders to ensure incidents are responded to by all necessary support staff.
• Log details for individuals ejected from the premises, including identification, description of individual, reason for ejection and exit location
• Report necessary repairs to maintenance team and communicate if area is an immediate concern
• Communicate serious injuries, altercations and areas of concern to venue management promptly
• Provide incident reports and general event summary to venue management in digital and hard copy formats at the end of each event
• Provide excellent customer service by resolving guest complaints or problems, assisting guests as needed and ensuring guests are able to safely enjoy the event
• Other duties assigned by the General Manager and Assistant General Manager

WHAT THIS PERSON WILL BRING

• High School Diploma or equivalent preferred
• Excellent verbal, written and interpersonal communication skills
• Attention to detail
• Ability to document details in a professional and factual manner
• Ability to discern low risk situations from areas of high concern and appropriate next steps
• Must be able to maintain confidentiality, handle sensitive matters and exercise excellent judgment.
• Ability to work well independently and within a team
• Positive attitude and ability to handle interactions that may be stressful or contentious
• Position requires constant walking, climbing stairs and occasional sitting.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

$19.70 USD - $21.50 USD Hourly

** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.