Concierge/Receptionist at Live Long Well Care in Winston Salem, NC

CONCIERGE/RECEPTIONIST At Homestead Hills, we're not just a luxury senior living company; we're a community recognized as a Great Place to Work® and we take immense pride in that designation. Our philosophy, “People First, Always,” underscores everything we do. We believe that our dedicated team is our greatest asset, driving us to create compassionate, respectful, and meaningful interactions every day. We are looking for a Concierge to join our team. The Concierge is the first contact for prospects, guests, and family members and supports sales efforts by handling incoming sales calls, tours, walk-ins and provides a welcoming experience for guests and telephone and administrative support for all departments in the community. POSITION SUMMARY: The Concierge is the “Director of First Impressions” of the community and the first contact for prospects, guests, and family members. ESSENTIAL FUNCTIONS: • Greets, engages and assists residents, family members, guests, and visitors in a vibrant, courteous and professional manner. • Answers internal and external telephone calls, pages & walkie talkie. • Promotes programs, outings and events, encourages participation, and assists residents and/or guests with registration. • Supports community sales efforts by engaging visitors and prospective residents, collecting information, and promoting Senior Living Communities as a great place to live. • Maintains building security, monitors security systems, including the emergency call system, and responds accordingly. • Manages the operation and maintenance of all office equipment and communication devices (i.e. call transfers).  • Manages mail and newspaper delivery. • Participates in and attends all required in-service training sessions. • Maintains HIPPA standards and regards all medical or healthcare information pertaining to residents & employees as confidential. • Other duties as assigned. COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies: Technical Skills – Individual must demonstrate current and ongoing competence in tasks assigned which indicates a specialized skill in this area above and beyond the average. Must demonstrate knowledge & frequent use of computers & Microsoft Office. Communication – Demonstrates an ability to effectively and regularly transfer information to necessary parties to improve the quality of her work and to provide her supervisor with actionable, accurate data. Initiative – Is self-motivated and personally competitive. Wants to achieve for the good of the Company and her team. Seeks additional work when they have capacity. Demonstrates an ability and desire to bring new ideas and solutions to their supervisor on an ongoing basis. Flexibility – The ability to quickly adapt to changing conditions. The ability to navigate obstacles with ease, aplomb and professionalism. Interpersonal Skills – Focuses on solving conflict, not blaming; listens to others without interrupting; keeps emotions under control; remains open to ideas and tries new things Teamwork – Balances team and individual responsibilities; encourages others and asks for help when needed. Exhibits patience and compassion. Professionalism – Ensures product is delivered on time and is of the highest quality. Assumes responsibility for mistakes. Presents themselves in a manner which enhances the brand image. Understands that no information is truly private and conducts online or social networking activities accordingly. Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds the Company’s Guiding Principles: o People First, Always o We Exist to Serve our Members o We Have a Responsibility to be Full Physical Demands, Work Environment, and Expected Hours of Work: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • This position is often required to read, write, stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, balance, stoop, kneel, crouch, talk and/or hear. • This position will be required to lift or carry weight up to 25 lbs. • While performing the duties of this job, the Team Member is exposed to minimal to moderate noise. • The Team Member may be required to work extended periods of time at a computer terminal.  • The associate may encounter difficult situations, including contact with mentally ill and deceased residents. TRAVEL: No travel is expected although occasional travel may be required for training sessions, continuing education opportunities, emergency situations, and other company functions. EDUCATION AND EXPERIENCE REQUIREMENTS: • Certification or completed course work in office management desired. • Telephone operating and answering experience required. • 1-2 years’ experience in a similar concierge/administrative assistant position desired. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: • Ability to read, write, speak and understand English fluently. • Ability to meet or exceed the company’s attendance and punctuality standards. • Ability to use miscellaneous software and office equipment. • Ability to understand and follow directions as given. • Ability to work with minimal supervision.