Customer Success Specialist at Liquidity Services in Remote

Summary: Liquidity Services is transforming how government and public-sector organizations sell surplus and seized assets. The Client Success Specialist will serve as a trusted partner to government clients, assisting in the inventorying, photographing, and uploading of surplus government assets to maximize value and efficiency. Responsibilities: - Serve as the secondary point of contact for an assigned portfolio of government and public‑sector clients, delivering exceptional service, strategic guidance, and ongoing support to ensure long-term success and retention - Provide comprehensive asset processing onsite to ensure clients are confident and effectively using the GovDeals auction marketplace - Drive increased client utilization and performance through scheduled outreach, and consultative recommendations that help clients maximize auction outcomes and revenue - Collaborate closely with Territory Sales Representatives to support new client acquisition, strengthen existing relationships, and proactively defend accounts against competitive threats - Deliver hands-on, in-field client support, including asset cataloging, gathering detailed descriptions, and photographing items across a variety of indoor and outdoor environments and weather conditions - Monitor and review client auction listings to ensure high-quality asset presentation, compliance with best practices, and adherence to sound auction standards that protect both client interests and the GovDeals brand - Identify inactive or underutilized accounts and partner with leadership to develop and execute targeted re-engagement strategies that renew client participation and drive incremental growth - Present to prospective clients as needed, clearly articulating the value of the GovDeals platform and demonstrating how it supports transparency, efficiency, and revenue generation for public agencies - Act as a professional ambassador for GovDeals, consistently demonstrating integrity, responsiveness, and expertise when interacting with government entities and the public sector - Other duties as assigned Required Qualifications: - Associate's degree preferred - Prior coursework or experience related to business, public administration, sales, or customer service is a plus - 1 – 2 years of hands-on experience in field based, operational, customer service, or support role preferred - Experience in a role requiring frequent travel, working onsite at customer locations, in field services, logistics, inspections, or similar hands-on roles is highly desirable - Strong attention to detail with the ability to accurately document assets, descriptions, and supporting information - Comfortable working independently in the field with limited supervision - Clear written and verbal communication skills - Ability to collaborate effectively with Account Managers, sales teams, and internal partners - Comfortable using web-based platforms, digital cameras or mobile devices, and standard business software (email, spreadsheets, online tools) - Organized and reliable, with the ability to manage travel schedules and competing priorities - Excellent written and verbal communication skills, with the ability to deliver effective training, conduct professional presentations, and clearly articulate platform value to diverse audiences - Strong eye for detail when reviewing auction listings, asset descriptions, and images to ensure accuracy, quality standards, and best practices are met - Highly self-motivated with the ability to manage a remote workload, prioritize competing demands, and maintain productivity with minimal supervision - Capable of providing hands-on assistance including asset cataloging, gathering descriptions, and photographing items in indoor and outdoor environments and varying weather conditions - Willing and able to travel approximately 75% of the time within the assigned territory to support client needs - Comfortable navigating changing client needs, environments, and priorities while maintaining a solution-oriented, service-focused approach - Demonstrates professionalism, credibility, and sound judgment when interacting with government entities, public-sector stakeholders, and the general public - Must have a valid driver's license, a clean driving record, and reliable access to high-speed internet and cellular service for remote and field work - This role requires the ability to process and photograph assets and to perform physical tasks such as climbing, stooping, kneeling, and other similar movements as part of essential job functions - This position is remote and field-based and requires access to a quiet, distraction-free home office - The role includes consistent travel to client locations to perform onsite services in indoor and outdoor environments, which may involve exposure to various weather conditions and uneven terrain - Extensive travel is required and may include frequent overnight stays and extended periods away from the primary work location (50% or more) Preferred Qualifications: - Experience working with government agencies or public‑sector organizations is a plus but not required Required Skills: Customer service, Field services, Asset cataloging, Photography, Use of web-based platforms, Use of digital cameras, Use of mobile devices, Use of business software, Travel management, Judgment Benefits: Competitive wages, Healthcare (medical, dental, vision, prescription drugs, FSAs), 401(k) plan, Paid time off (PTO) and holidays, Paid parental leave, Life and disability insurance, Employee Assistance Program (EAP), Professional development and tuition assistance