Senior Product Manager, Payments at LINQ in Remote

Who We Are: We’re a high-growth software company with a big mission: empowering K-12 district teams to do more with less. At LINQ, we get K12. That’s why we help districts transform K-12 school operations with best-in-class, cloud-based software solutions built to help districts return more resources to classrooms. Integrating finance, HR, nutrition management, and payments into a single, secure platform, LINQ reduces administrative burden. LINQ is trusted by 30% of school districts across the U.S. to help them operate more efficiently and serve over 1 billion meals to 17 million students annually, process payroll for 364,000 educators, administrators, and staff, and engage with millions of families through the free LINQ Connect app. Our team? They’re talented, committed, and fiercely loyal problem-solvers. At LINQ, you’ll find challenging and meaningful work, a team that respects and uplifts one another, and a commitment to constant improvement. Our customers love us because we’re attentive, patient, communicative, and solutions focused. They know they can count on us to not only anticipate their needs but to deliver the right answer every time. LINQ’s Values: • Act with Integrity & Build Trust: Trust is the foundation of our company. We operate with the highest standards of integrity, both internally and externally. We believe in transparency, honesty, and accountability. Building a culture where trust is earned and maintained. • Deliver Excellence: We consistently exceed our clients’ expectations. In every interaction, we strive to anticipate needs, provide swift solutions, and go the extra mile to relentlessly impress our customers. We communicate clearly, consistently, and in a timely way to cultivate lasting relationships. • Embrace Challenges: We embrace a growth mindset. Challenges offer opportunities to learn, grow, and improve. Continuous learning keeps us relevant and effective to ensure our solutions remain on the leading edge of innovation. • Collaborate & Act as One Team: Diverse skills, ideas, and perspectives are our strength. Through open communication, shared goals, and a spirit of unity and mutual respect, we collaborate to achieve excellence, drive innovation, and propel our company forward as a cohesive force. About the Team: The Payments team builds and supports the payment infrastructure and district-facing financial tools that power LINQ Connect. The product area spans a wide range of user needs - from cafeteria payments and school store purchases to activity fees, course registrations, events and school- and district-level financial reporting. As the product continues to evolve, this role will drive clarity, prioritization, and execution across a complex and high-stakes domain. About the Role: We’re hiring a Senior Product Manager to own LINQ’s payments infrastructure and third-party payfac-as-a-service integration, ensuring the platform evolves with district needs, business goals, and meaningful value for K–12 administrators and families. This is a highly client-focused role for someone who understands payments infrastructure and wants to make an impact in schools. You’ll learn how districts manage payments end to end—merchant onboarding, transactions, payouts, reconciliation, and transaction research across systems—and use those insights to shape requirements, prioritization, and success metrics. In close partnership with engineering, you’ll own the end-to-end product lifecycle for the payments domain, including the Worldpay for Platforms integration as well as discovery, requirements gathering, prioritization, and roadmap execution. You’ll bring strong technical fluency, sound judgment, and the ability to balance tradeoffs in a complex domain, partnering with Payment Operations to ensure decisions support efficient, scalable workflows for districts and families. What You'll Be Doing: Own the payments product, including the Worldpay for Platforms payfac-as-a-service integration and all district-facing payment functionality in LINQ Connect. Be LINQ’s K–12 payments product expert, building deep knowledge of how districts receive, reconcile, and manage payments and translating it into decisions that reduce complexity and operational burden. Assess product capabilities, backlog health, and district needs to set clear priorities, balancing near-term improvements with longer-term platform investments. Act as the voice of the district through regular customer engagement to understand K–12 payment workflows, constraints, and outcomes. Partner with payment operations to surface pain points and ensure product decisions enable efficient, scalable workflows; partner with training and enablement to drive internal readiness and district-facing support materials for adoption of new features. Track the payments landscape and competitive environment to inform product decisions. Partner with engineering, QA, design, support, implementation, and payment operations to ensure successful delivery. Communicate priorities, decisions, risks, and progress to stakeholders clearly and consistently. What We Are Looking For: 5+ years of Product Management experience on SaaS products. Direct experience with payment infrastructure and payfac-as-a-service platforms. Familiarity with API-based payfac integrations and risk controls (fraud prevention, chargebacks, and related controls). Understanding of payment rails, interchange rates, and processing fees and how they impact product decisions; familiarity with payout flows, reconciliation, merchant onboarding, transaction management, and dispute resolution. Familiarity with PCI compliance requirements and audits, and how they shape product design, data handling, and engineering decisions. Strong client-facing experience, including regular customer engagement (advisory boards, user groups, webinars) to understand needs, challenges, and outcomes. Demonstrated success managing complex product areas with multiple stakeholders and competing priorities. Experience partnering with engineering teams to balance product goals with delivery realities. Comfort operating with varying levels of structure and bringing clarity and focus to the team. Strong written and verbal communication skills. Strong ownership, accountability, and judgment. What Will Make You Stand Out: Experience in K–12 EdTech software, school payments, or public sector SaaS payments integrations. Hands-on experience with Worldpay for Platforms or similar payfac-as-a-service integrations. Curiosity about how products are used in practice, with a habit of asking thoughtful questions to understand district needs and constraints. A practical, outcome-oriented approach to product management and problem solving; pragmatic enough to know what to build and what not to build (e.g., leveraging existing Worldpay for Platforms services--tokenization, settlement, risk management) so the team stays focused on the district-facing functionality K–12 customers need. Demonstrated ability to simplify complex workflows for non-technical users. Comfort making decisions and owning outcomes and tradeoffs. Ability to bring clarity and momentum to ambiguous situations. Collaborative working style and ability to build trust with cross-functional partners. Why You'll Love Working With Us 🌎Flex Your Workspace: Work remote from one of our eligible states across the US, or if you’re near Austin three days in office a week! 💰Planning Your Future: Our 401(k) plan comes with a 4% employer match on total earnings (not just your base salary). 💸Performance Pays Off: Whether it’s a company bonus or target sales commission, your hard work doesn’t go unnoticed. 🌴Vacation Your Way: Our flexible Open Paid Time Off Plan lets you take the time you need, when you need it. 👶Paid Parental Leave: Take the time you need to welcome your new addition – We’ve got you covered! 🎉Ten Paid Corporate Holidays: Enjoy a little extra downtime to relax and recharge with the ten paid holidays each year. ❤️Giving Back: Feel good while doing good – 16 paid volunteer hours to support the causes that matter most to you. #LINQCares 🏥Benefits That Have Your Back (And Teeth, Too!): Rock-solid medical, dental and vision coverage. Pick your vibe: a low deductible PPO and pair with an FSA or a HDHP with a sweet HSA – with contributions from LINQ. Dental perks that even cover braces for the kiddos. 💪Wellness Perks: Employer-paid Short-Term Disability, Long Term Disability, Basic Life, and AD&D insurance. Gym reimbursements and tons of extra savings on travel assistance, employee assistance, and even pet insurance options. 🎁Rewards For Referrals: Got an amazing candidate in your network? Send them our way and earn a referral bonus when they join the team! EOE Statement/Accommodation Notice: As a federal contractor and equal employment opportunity employer, LINQ adheres to all applicable laws and regulations regarding employment practices, ensuring that all qualified individuals receive consideration for employment based on their qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local law. To learn more about your rights and protections under federal law, please refer to the EEOC Equal Employment Opportunity Poster at the following link: https://www.eeoc.gov/poster If you’d like to view a copy of the company’sstate or federally required affirmative action plans or policy statement, please email HRHelp@linq.com.  If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact HRHelp@linq.com.  This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. 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