Principal Technical Program Manager, AI Enablement at LINQ in Remote

Who We Are: We’re a high-growth software company with a big mission: empowering K-12 district teams to do more with less. At LINQ, we get K12. That’s why we help districts transform K-12 school operations with best-in-class, cloud-based software solutions built to help districts return more resources to classrooms. Integrating finance, HR, nutrition management, and payments into a single, secure platform, LINQ reduces administrative burden. LINQ is trusted by 30% of school districts across the U.S. to help them operate more efficiently and serve over 1 billion meals to 17 million students annually, process payroll for 364,000 educators, administrators, and staff, and engage with millions of families through the free LINQ Connect app. Our team? They’re talented, committed, and fiercely loyal problem-solvers. At LINQ, you’ll find challenging and meaningful work, a team that respects and uplifts one another, and a commitment to constant improvement. Our customers love us because we’re attentive, patient, communicative, and solutions focused. They know they can count on us to not only anticipate their needs but to deliver the right answer every time. LINQ’s Values: • Act with Integrity & Build Trust: Trust is the foundation of our company. We operate with the highest standards of integrity, both internally and externally. We believe in transparency, honesty, and accountability. Building a culture where trust is earned and maintained. • Deliver Excellence: We consistently exceed our clients’ expectations. In every interaction, we strive to anticipate needs, provide swift solutions, and go the extra mile to relentlessly impress our customers. We communicate clearly, consistently, and in a timely way to cultivate lasting relationships. • Embrace Challenges: We embrace a growth mindset. Challenges offer opportunities to learn, grow, and improve. Continuous learning keeps us relevant and effective to ensure our solutions remain on the leading edge of innovation. • Collaborate & Act as One Team: Diverse skills, ideas, and perspectives are our strength. Through open communication, shared goals, and a spirit of unity and mutual respect, we collaborate to achieve excellence, drive innovation, and propel our company forward as a cohesive force. Why This Role Exists We’re rapidly integrating AI into our operations to help us fulfill our mission to help every K12 child thrive. We’re adding an operational owner to further accelerate our progress: someone who embeds with teams, figures out where AI can have a meaningful impact, and builds things that stick. You’ll be working with active internal programs, a growing set of working tools, and leadership that’s genuinely committed. This isn’t a research or strategy role. You’ll be expected to ship things, measure whether they worked, and iterate. What You’ll Own Hands-On Enablement (50%) Embed directly with teams across go-to-market, Engineering, Product, Operations, Finance, and Customer Experience to identify high-value AI use cases and unblock adoption Design, prototype, and ship internal AI workflows and tools (prompt libraries, automation scripts, internal apps) that solve real problems – both directly and by enabling teams to become self sufficient Evaluate and recommend AI tooling—LLMs, copilots, automation platforms—with a bias toward practical deployment over proof-of-concept theater Build reusable playbooks, templates, and reference implementations that teams can adopt independently Establish measurement frameworks to track adoption, productivity impact, and ROI AI Initiative Ownership (20%) Own select AI-driven initiatives end-to-end, from scoping through delivery. Drive vendor evaluation, stakeholder alignment, implementation planning, and rollout for assigned initiatives Coordinate across Product, Engineering, Customer Experience, and external vendors to hit milestones and manage dependencies Define success metrics and own post-launch adoption and iteration Evangelism & Change Management (20%) Drive awareness, excitement, and fluency around AI across the organization Run workshops, office hours, and enablement sessions tailored to different audiences (engineers, PMs, operations staff, leadership) Co-own and evolve existing programs: The Vanguard (AI champions network), The Forge (internal hackathon series), and LINQ Labs (internal tools environment) Translate technical AI capabilities into business-relevant language for non-technical stakeholders Surface and amplify success stories to build organizational momentum Strategy & Governance (10%) Partner with the CTO to refine and execute LINQ’s AI strategy Maintain an AI adoption roadmap with clear priorities, dependencies, and milestones Collaborate with Security (CISO) and Compliance to ensure AI tooling meets FERPA, COPPA, PCI, and CCPA requirements Track the AI vendor landscape and make informed build-vs-buy-vs-integrate recommendations Contribute to board and investor narratives around LINQ’s AI maturity What You Bring Required 8+ years in technical program management, developer experience, platform engineering, or a similarly cross-functional technical role Demonstrated ability to drive adoption of new tools and practices across an engineering organization—not just advocacy, but measurable results Strong technical fluency: you can review prompts, evaluate AI tools, design workflows, and build prototypes (scripting, light app development, API integrations) Experience working with LLMs, AI copilots, or automation tooling in a professional context—not just personal experimentation Exceptional written and verbal communication; you can explain complex technical concepts to a CFO and debug a prompt chain with an engineer in the same afternoon Comfort operating in ambiguity with minimal direction; you define the path, not just walk it Experience in a PE-backed, multi-product SaaS environment (or similar complexity) Preferred Experience in K–12 education technology or another regulated vertical (healthcare, fintech) Familiarity with compliance frameworks relevant to AI deployment (FERPA, COPPA, SOC 2) Background in developer experience, internal tools, or platform teams Experience with JavaScript/TypeScript, React, Node.js, AWS Track record of building and scaling internal programs or communities of practice About LINQ LINQ is a K–12 cloud software company trusted by 30% of U.S. school districts, powering 1B school meals annually, 364K payrolls, and 3.5M families through LINQ Connect. We simplify the operational complexity of running a school district so educators can focus on what matters: students. We’re PE-backed, ~$100M ARR, and in the middle of a meaningful transformation—modernizing our platform, unifying our product portfolio, and embedding AI across everything we do. This is not an innovation lab. This is a real business with real customers, and AI is how we earn the right to scale. LINQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Why You'll Love Working With Us 🌎Flex Your Workspace: Work remote from one of our eligible states across the US, or if you’re near Austin three days in office a week! 💰Planning Your Future: Our 401(k) plan comes with a 4% employer match on total earnings (not just your base salary). 💸Performance Pays Off: Whether it’s a company bonus or target sales commission, your hard work doesn’t go unnoticed. 🌴Vacation Your Way: Our flexible Open Paid Time Off Plan lets you take the time you need, when you need it. 👶Paid Parental Leave: Take the time you need to welcome your new addition – We’ve got you covered! 🎉Ten Paid Corporate Holidays: Enjoy a little extra downtime to relax and recharge with the ten paid holidays each year. ❤️Giving Back: Feel good while doing good – 16 paid volunteer hours to support the causes that matter most to you. #LINQCares 🏥Benefits That Have Your Back (And Teeth, Too!): Rock-solid medical, dental and vision coverage. Pick your vibe: a low deductible PPO and pair with an FSA or a HDHP with a sweet HSA – with contributions from LINQ. Dental perks that even cover braces for the kiddos. 💪Wellness Perks: Employer-paid Short-Term Disability, Long Term Disability, Basic Life, and AD&D insurance. Gym reimbursements and tons of extra savings on travel assistance, employee assistance, and even pet insurance options. 🎁Rewards For Referrals: Got an amazing candidate in your network? Send them our way and earn a referral bonus when they join the team! EOE Statement/Accommodation Notice: As a federal contractor and equal employment opportunity employer, LINQ adheres to all applicable laws and regulations regarding employment practices, ensuring that all qualified individuals receive consideration for employment based on their qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local law. To learn more about your rights and protections under federal law, please refer to the EEOC Equal Employment Opportunity Poster at the following link: https://www.eeoc.gov/poster If you’d like to view a copy of the company’sstate or federally required affirmative action plans or policy statement, please email HRHelp@linq.com.  If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact HRHelp@linq.com.  This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. 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