Client Service Representative w/Animal… at Linnaeus · Stoughton

Summary: VCA Animal Hospitals is committed to providing excellent service and prioritizing pet health. They are seeking a Client Service Representative to be the face of the practice, responsible for customer service functions and ensuring a clean and welcoming environment. Responsibilities: - Customer service functions, including: greeting visitors, answering telephones, and helping clients with all their pets needs - Scheduling and confirming appointments - Placing outbound calls for follow-ups and reaching out to prospective clients - Presenting and explaining fees, including processing payments - Recommending, selecting, and obtaining products and services, including prescriptions - Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control) - Managing medical records, charts, reports and correspondence - Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside Required Qualifications: - Experience in the animal field - Customer service functions, including: greeting visitors, answering telephones, and helping clients with all their pets needs - Scheduling and confirming appointments - Placing outbound calls for follow-ups and reaching out to prospective clients - Presenting and explaining fees, including processing payments - Recommending, selecting, and obtaining products and services, including prescriptions - Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control) - Managing medical records, charts, reports and correspondence - Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside Required Skills: Animal Husbandry, Appointment Scheduling, Medical Records Management, Payment Processing Benefits: Medical, Dental, Vision, Paid vacation/sick days, 401(k), Generous employee pet discounts