Help Desk Support Analyst (Associate-Level) at Link… · Frederick

Summary: Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients. They are seeking a Help Desk Support Analyst to manage desktop computer functionality and efficiency, providing hardware and software support to end users. Responsibilities: - Install, configure, relocate, troubleshoot, and support user laptops and personal mobile devices; perform software upgrades, operating system troubleshooting; diagnose and resolve network connectivity, cabling, and configuration issues - Provide Tier I/II help desk support by responding to user inquiries, diagnosing technical issues, determining root cause, implementing permanent or temporary solutions, and escalating issues as necessary to ensure timely resolution - Support standard desktop and enterprise applications, Microsoft Windows operating systems, and Microsoft Office 365 application suite - Utilize ticket system to manage workload and obtain work assignments - Perform physical tasks related to IT support, including lifting and moving computers, monitors, printers, and other IT equipment Required Qualifications: - U.S. Citizen - Active T3/Secret Security Clearance - IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, etc.) - 1-2 years experience within a Help/Service Desk environment - Experience with remote connection and troubleshooting Windows laptop computers - In-depth knowledge of the most recent version of Microsoft Operating System, Microsoft Office applications, and other common desktop applications, with the ability to quickly learn unique applications - Familiarity with basic troubleshooting techniques for personal and network printers - Strong customer service skills, interacting with a user base Preferred Qualifications: - Experience working in a Department of Defense (DoD) environment - Problem solver and troubleshooter who thrives in resolving complex problems - Strong self-starter requiring minimal supervision - Experience providing quality service and support for mission-critical systems and VIP end users - Excellent communication skills (written and oral) and interpersonal skills - Superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks Required Skills: Help Desk Support, Windows Operating System, Microsoft Office 365, Remote Connection Troubleshooting, Network Printer Troubleshooting, IAT Level II Certification, CompTIA Security+ CE, Security Clearance - Secret Benefits: Paid holidays, Paid time off, Medical, Dental, Vision, Company-paid long and short-term disability, Life insurance, Referral bonuses, Relocation reimbursement incentive, Certification reimbursement program, Retirement, And more