Junior Government Account Executive at LinguaLinx in Albany, NY

Description

About the Role

LinguaLinx helps connect businesses and individuals through translation, localization, and interpretation services. We’re looking for a detail-oriented and proactive Junior Government Account Representative to support our government client relationships at the state, local, and federal levels.

In this role, you’ll serve as a key point of contact for government accounts, coordinate incoming requests, prepare quotes, maintain accurate reporting, and help ensure services are delivered in accordance with contract requirements. You’ll also support account growth by building relationships with existing agencies, identifying opportunities for additional services, and helping expand our presence within government contracts.

Requirements

How You'll Make an Impact

• Support government client relationships**:** Build and maintain strong relationships with existing government clients, respond to inquiries, and provide consistent, professional account support.
• Support contract administration: Maintain awareness of government contract requirements, pricing structures, renewal dates, and client-specific procedures to ensure compliance and consistent service delivery.
• Prepare quotes: Confirm project scope and prepare quotes with internal teams.
• Coordinate incoming requests: Review instructions, clarify missing or ambiguous details, flag potential issues, and provide clear handoffs to project management teams.
• Maintain project accuracy: Track client preferences and project specifications carefully, including during recurring or high-volume tasks.
• Help resolve issues: Work with government clients and internal teams to address project concerns and process complaints in accordance with LinguaLinx Quality Management policies.
• Manage government account reporting: Prepare daily, monthly, and quarterly reports as required by government contracts.
• Support invoicing and documentation: Compile and organize account information needed for accurate invoicing, contract reporting, and government-specific administrative requirements.

What We’re Looking For

• 2 years of customer service or account manager experience required.
• Clear, professional, written, and verbal communication skills for client correspondence and internal collaboration.
• Strong organization, time management, and multitasking skills, with the ability to manage competing priorities.
• Excellent attention to detail when reviewing instructions, tracking client preferences, and maintaining project information.
• Basic familiarity with the translation industry.

Helpful Skills

• Experience using Microsoft Excel, including basic formulas, to organize information and support recurring reports.
• Previous experience supporting government accounts, public-sector clients, or contract-based services.
• Familiarity with government procurement processes, contract vehicles, and public sector purchasing procedures.
• Experience using CRM platforms such as HubSpot to track client interactions, outreach activities, and account opportunities.

Salary Description

$22/hour