Operations Executive (Merchant… at LINE CORP · Bangkok

About LINE Pay

LINE Pay is an integrated online and offline payment platform under LINE MAN Wongnai and LINE Thailand, following the acquisition in August 2023. LINE Pay offers seamless payment services, including an easy and secure digital wallet, and quick on-the-go payment options for purchases, money transfers, or top-ups. LINE Pay services can be utilized within public transportation, for purchasing goods and services from partner brands, as well as for various utility bill payments.

We are currently seeking a Operation Executive to join our team, operating within the dynamic merchant side of our platform. In this role, you will embroider our values by innovating faster to stitch our project and people together, going deeper to understand the unique needs of each special project, and respecting everyone as we foster a collaborative and inclusive environment.

What you’ll Do:

• Activate merchants on the LINE Pay platform, ensure all onboarding data is accurate and compliant before go-live
• Perform preliminary verification and validation of merchant documents and maintain up-to-date records in internal systems
• Collaborate with cross-functional teams (e.g. Sales, Compliance, Product) to resolve KYM-related issues and streamline merchant onboarding
• Monitor data quality and document gaps, and proactively raise process or tool improvement suggestions to optimize efficiency
• Provide guidance and support to junior team members responsible for document checking, and act as the SOP gatekeeper in specific KYM processes
• Maintain high standards of accuracy, operational integrity, and timeliness throughout the KYM journey

What you’ll Need:

• Bachelor’s degree in Business Administration, Operations, or a related field
• Previous experience in operations support, customer operations, or issue resolution roles is an advantage
• Strong analytical and problem-solving skills, with a proactive approach to resolving challenges
• Excellent communication and interpersonal skills with a service-minded attitude
• Strong attention to detail, well-organized, and capable of managing multiple tasks simultaneously
• Proficiency in Google Sheets or Excel; experience with ticketing systems (e.g., Zendesk, Freshdesk) is a plus