Key Account Analyst at Lindt & Sprüngli in Toronto, Ontario, CA

KEY ACCOUNT ANALYST Location: Toronto, Canada Reporting to the National Account Manager, the Key Account Analyst is responsible for delivering high-quality analytical and reporting support to the Walmart and Alternative Channels team. Through automation, data-driven insights, and proactive performance tracking, this role enables faster, more effective decision-making across the business. Acting as a strategic partner to the National Account Manager (NAM), Key Account Manager (KAM), and Field Sales teams, the Key Account Analyst translates complex data into clear, actionable priorities that drive commercial performance. This role also plays a key part in identifying opportunities to streamline, automate, and enhance processes to improve team efficiency and accelerate business outcomes. Key Responsibilities: Reporting & Analytics • Develop, standardize, and continuously enhance internal reporting across Walmart and Alternative Channels using advanced Excel and automation tools • Build scalable, automated reporting solutions that reduce manual effort and improve speed to insight • Extract, integrate, and analyze data from multiple sources (e.g., customer portals, SAP BI, TPM) to deliver accurate and actionable reporting • Deliver high-quality ad hoc analysis under tight timelines to support evolving business needs Sales & Field Execution Support • Serve as the primary analytical partner to Field Sales, translating data into clear, actionable priorities that drive in-store execution and results • Deliver weekly and monthly reporting with concise insights, highlighting risks, opportunities, and recommended actions • Communicate priorities clearly across regions to ensure alignment and focus • Partner with customer-side analysts (Replenishment, Category) to proactively resolve issues and maintain data integrity • Support selling stories with store-level insights and fact-based recommendations Data Management & Governance • Maintain and govern Master Item Lists, ensuring accuracy and consistency across systems • Ensure data integrity across all tools, reports, and materials used by NAM/KAM teams Presentation & Storytelling • Support the development of high-impact, insight-led presentations for internal and customer-facing discussions • Translate complex datasets into clear, compelling visuals and narratives • Develop charts, dashboards, and analytics that support strategic storytelling Forecasting & Planning • Provide analytical support for volume planning, forecasting, and trade spend management across everyday and seasonal business • Analyze trends, historical performance, and competitive insights to identify forecast risks and opportunities • Support forecast updates and scenario planning in collaboration with NAM/KAM • Partner with Finance and Supply Chain to ensure alignment on volume and spend assumptions • Contribute to improving forecasting accuracy through continuous process enhancements Qualifications: • Advanced proficiency in Microsoft Excel, including the ability to build complex models and automate reporting • Strong analytical skills with a high level of attention to detail and accuracy • Proven ability to translate data into clear, actionable business insights for diverse audiences • Strong time management and prioritization skills, with the ability to perform effectively in a fast-paced environment • Excellent communication skills, with the ability to collaborate effectively with cross-functional teams and external partners • Demonstrated ability to identify inefficiencies and proactively drive process improvements Systems & Tools: • Strong working knowledge of internal sales reporting tools • Experience with TPM (trade management and forecasting tools) • Familiarity with customer POS systems (e.g., Retail Link, IRI, Scintilla, etc.) Rewards Package: The standard hiring range for this role is $67-$85K CAD per annum with a 10% performance-based bonus. The final agreement upon salary may vary based on market location and factors such as job-related knowledge, skills and experience. We offer a competitive rewards package for our employees as well as a growth-oriented work environment. This includes not only the opportunity to sample our premium chocolate products but the following: • Health and Dental Plan • Retirement Savings Plan • Employee Assistance Program • Corporate Gym Discount Rates • Wellness Program • Chocolate! Why Lindt Canada? Join our winning culture and become part of our team of passionate and dynamic individuals in our journey to become the leader in the Canadian chocolate market. Our environment characterizes personal commitment, drive, initiative and entrepreneurial spirit, working together as one team to reach outstanding results. We encourage, recognize and reward innovation, personal initiative, leadership and accountability throughout the organization. We are recognized as a Great Place to Work so come and grow your career with us, it’s a pretty sweet deal. To learn more about our winning culture, visit  https://careers.lindtcanada.ca and or follow us on LinkedIn. Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During more than 170 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four continents. We thank all those who have applied, however, only selected candidates will be contacted. Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information. This position will involve the use of AI tools to help screen, assess, or select applicants. This posting is for an existing position. #SALES #HYBRID #LI-LINDTCA #LI-DT1