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Tier 1 Support Analyst at lincolnapts2 in Dallas, TX
Job Description
Tier 1 Support Analyst
Overview
Founded in 1965 by Mack Pogue as Lincoln Property Company, Willow Bridge Property Company is one of the United States’ most respected full-service residential property companies, operating a successful portfolio in 75 markets. Headquartered in Dallas, Texas, Willow Bridge proudly employs over 5,500 team members, has built over 200,000 apartments and manages 220,000 units for its clients. To learn more, visit willowbridgepc.com.
With decades of proven success, Willow Bridge is a national leader in residential property management and development, active in 29 states and managing more than 230,000 apartment homes across the U.S.
At Willow Bridge, our purpose drives everything we do. Whether you’re launching your career or looking to take the next step, we’re here to support your growth with intention, flexibility, and real opportunities to make an impact.
We’re currently hiring for a Tier 1 User Admin Support Analyst — someone who brings fresh thinking, follows through, and knows how to bring people together to get results. We value people who lead by listening, communicate with clarity, and take initiative to find better ways forward. If you're someone who believes in showing up with integrity, working collaboratively, and driving positive change, you’ll feel right at home here.
Let’s grow together at Willow Bridge.
Responsibilities
Primary role will consist of:
- The setup of a new hire user access
- Provide accurate system role and access to applications
- Reset and Unlock accounts
- Provide Email Support
- Work with Willow Bridge's property management personnel to assist with questions or problems they have with Willow Bridge's Property Management Systems.
Qualifications
Qualifications:
Bachelor's Degree is a plus but not required, preferably in Information Technology, Business, or Real Estate.
Required Skills:
Knowledge of the following is a Plus but not required: Yardi 7s, Rent Café/CRM, Payscan, Yardi 6, OneSite, and Entrata, OKTA, Active Directory, Gmail, Password resets.
Excellent communication, verbal & written skills
Basic PC skills / Helpdesk experience
Working knowledge of Excel, PowerPoint, and Word
Ability to work with team members
Customer Service Skills
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