Claims Initiation Representative Job Details |… at Lincoln… · Remote

Summary: Lincoln Financial is a company that helps people confidently plan for their successful future. They are seeking a Telephonic Initiation Representative to join their claimant excellence team, responsible for answering claimant calls regarding disability and FMLA claims and providing a positive customer experience during their challenges.

Responsibilities:
- Communicate with roughly 50-60 customers throughout the day, answering questions and initiating their claim through the utilization of multiple applications and platforms
- Provide education to the customer/employer regarding the product (primary products: FMLA and disability) while having a strong focus on attention to detail to ensure the claim/leave is taken and notated appropriately
- Communicate effectively through email/phone with internal/external stakeholders in a customer centric and professional demeanor while recognizing what needs to be done to meet customers’ expectations and demonstrates flexibility/responsiveness to meet customer needs on routine work independently
- Identifies, recommends and champions process improvements and organizational initiatives to positively influence the team and quality

Required Qualifications:
- High School Diploma or GED
- 0-1+ years of administrative support, customer service and/or data entry that directly with the specific responsibilities for this position
- Ability to communicate effectively (verbal/written)
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Must have internet bandwidth of 12 Mbps (Megabits per second). Preferred bandwidth is 25 Mbps to perform at full capacity

Preferred Qualifications:
- Data entry and research experience in a fast-paced environment
- Ability to maneuver through multiple systems as needed

Required Skills: Data Entry, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Internet Bandwidth Measurement

Benefits: The Claimant Excellence Team will provide you with several weeks of paid training, coaching and development, PTO/parental leave, Competitive 401K and employee benefits, Free financial counseling, health coaching and employee assistance program, Tuition assistance program, Work arrangements that work for you, Effective productivity/technology tools and training