Product Support Specialist - Implementation at Lighthouse · DFW…

Summary: Lighthouse is on a mission to revolutionize commercial strategy as hospitality's most powerful AI platform. As a Product Support Specialist, you will build relationships with customers, ensuring they maximize the value from Lighthouse products through exceptional support and guidance. Responsibilities: - Implement Lighthouse's integrated products and provide exceptional end-user customer care - Investigate and resolve customer cases submitted via chat or email in a timely and efficient manner - Educate and empower users to maximize their use of Lighthouse products through active listening and understanding their needs - Provide technical troubleshooting for client questions and requests, communicating technical concepts clearly to all stakeholders - Develop and maintain supporting materials and product user manuals to enhance the customer experience - Escalate complex technical issues and bugs to the Engineering team for resolution - Collaborate with internal teams to address questions and ensure a seamless customer journey - Leverage AI and automation tools to streamline troubleshooting, accelerate response times, and provide more personalized, data-driven support for our users Required Qualifications: - Proven experience in a customer support role, ideally with a technical background - An effective and empathetic communicator with exceptional written and verbal skills in English - A driven self-starter who takes initiative to solve problems proactively - Tech-savvy and proficient with modern support tools and software, including Google Apps - A customer-first mentality with a strong work ethic and keen attention to detail - A collaborative team player who thrives under pressure and works effectively across departments - AI curious: you actively explore how automation and generative AI can drive smarter execution and better results Preferred Qualifications: - A background in the hotel industry or knowledge of revenue management principles - Strong organizational and prioritization skills - Proficiency in any additional language Required Skills: Customer Support, Technical Troubleshooting, Google Apps, AI Automation, Generative AI, Hotel Industry Knowledge, Revenue Management Benefits: Flexible working environment: Work from home or at one of our global offices., Flexible time off: Autonomy to manage your work-life balance., Collaborative team: High-bar, friendly, creative, and passionate colleagues., Career development: Workshops, frameworks, tools, training, and processes to realize your full potential., Impactful work: Shape products relied on by 75,000+ users worldwide., Competitive compensation: Proactively maintained to value your work., Referral bonuses: Earn rewards for bringing in new talent.