Outreach Coordinator at Lighthouse… · Columbus

Position: Outreach Coordinator

Job Summary: The Outreach Coordinator plays a crucial role in establishing and maintaining positive, collaborative relationships with community stakeholders. This position is primarily responsible for engaging community organizations, partners, and local leaders to promote awareness of the organization’s services and to build strategic partnerships that support and advance the mission. Through effective communication, outreach, and collaboration, the Liaison serves as a key ambassador for the organization within the community.

Duties and Responsibilities: Duties include, but are not limited to:

• Identify, prospect, and establish new referral partnerships with healthcare providers, community organizations, and key stakeholders to drive consistent referral growth
• Own and achieve referral volume targets (quotas) by developing and executing strategic outreach plans across assigned territories and partner segments
• Strengthen and expand existing referral relationships by increasing engagement, improving utilization, and identifying opportunities for service line growth
• Conduct regular in-person and virtual meetings with referral partners to promote services, communicate value, and increase referral conversion rates
• Develop and execute strategic account plans for high-value partners to deepen relationships and grow long-term business
• Represent the organization at industry events, networking opportunities, and community forums to generate new leads and elevate brand visibility
• Serve as the primary point of contact for referral partners, ensuring responsive communication, issue resolution, and ongoing relationship management
• Collaborate with clinical and operations teams to align partner expectations, improve service delivery, and enhance referral partner satisfaction
• Analyze referral trends and partner performance data to identify growth opportunities, gaps, and areas for strategic focus
• Track all outreach, partnership activity, and referral outcomes in CRM systems; provide regular performance reports against growth goals
• Lead and support the development and execution of business development strategies to expand market share and increase admissions
• Drive community education and outreach initiatives that directly support referral generation and brand positioning
• Continuously evaluate market conditions and competitor activity to adjust strategies and maintain a competitive advantage
• Support organizational quality and performance improvement initiatives that enhance partner experience and outcomes
• Perform other duties as assigned

Required Experience/Certifications: 

• Bachelor’s degree in Business, Communications, Public Relations, Healthcare Administration, Marketing, or a clinical field, or equivalent experience
• Minimum of two (2) years of experience in working in behavioral health, substance use treatment, healthcare, or recovery-oriented systems of care
• Valid State of Ohio Driver's License, insurance, reliable vehicle
• Ability to regularly drive to off-site meetings, community partner locations, outreach events, and referral appointments
• Ability to work flexible hours, including occasional evenings and weekends as needed
• Must pass BCI check, all Corporate Compliance checks, and employment drug screen

Desired Experience/Certifications:

• Prior experience in business development, referral development, or external relations within a clinical or nonprofit environment
• Knowledge of local community resources, referral networks, and service providers within the region
• Experience conducting presentations, trainings, or community education sessions
• Familiarity with CRM systems, referral tracking platforms, or outreach databases
• Demonstrated success building and sustaining strategic partnerships

Location: Columbus, OH

Compensation: $58,000 - $75,000 annually