Data Center Operations Tier 1 Technician… at Lightedge · Austin

Summary: LightEdge Solutions is developing IT solutions that will propel businesses forward over the next 10 years. The Data Center Technician supports the ongoing monitoring and daily management of building systems and physical infrastructure at Lightedge facilities. Responsibilities: - Work with other Lightedge personnel, contractors, and vendors to diagnose and troubleshoot problems with data center equipment - Install servers and networking equipment into racks with associated network cabling - Work with project managers and technicians to facilitate new client service installations - Receive and document incoming shipments - Respond to and resolve alarm events affecting infrastructure and services - Follow established Change Control processes; review and follow MOPs for Change activities - Assist in the design layout, installation, and documentation of new racks and cages - Available for on-call rotation to support non-business hours, oversee preventative maintenance and break/fix activity by vendors, perform routine maintenance, optimize infrastructure, and provide client support - Develops and maintains comprehensive knowledge of Lightedge physical infrastructure and building systems, including mission-critical power, cooling, and biometric security systems - Works with clients to resolve cabinet/cage infrastructure issues and power utilization - Ensure operational efficiencies and best practices toward maintaining availability/ uptime of all 24X7 facilities, mission-critical operations, and infrastructure - Share technical knowledge and operational experience with team members to enhance professional growth and practical cross-training of the DC Ops and Support teams - Other duties as assigned Required Qualifications: - Minimum of two-year technical degree, or 1-4 years equivalent experience in a technical environment or military MOS - Network cabling termination experience- Ethernet, CAT6, Fiber - Experience with day-to-day standard maintenance activities in data centers - Familiarity with telco central office equipment/transport systems - Robust computer user hardware and software skillset, high proficiency in Microsoft Office Suite, and utilization of web browsers - Working knowledge of electricity and electrical literature is essential - General understanding of data center cooling systems and airflow management techniques - Ability to multitask and prioritize activities in a complex, fast-paced environment - Strong verbal and written communication skills - Demonstrated ability to define problems, collect data, establish facts, and draw sound conclusions - Demonstrated experience documenting policies and procedures Required Skills: Network cabling termination, Data center maintenance, Electrical knowledge Important Skills: Microsoft Office Suite, Cooling systems knowledge Nice-to-Have Skills: Multitasking