Customer Service Representative at LifeMD in Greenville, SC

Summary: LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics. They are seeking a Customer Service Representative to ensure patients have the best experience possible on their Virtual Patient Care platform by answering questions and concerns while liaising with the medical team. Responsibilities: - Greet patients with a warm and welcoming presence and serve as the face of our Virtual Care platform - Answer incoming calls from patients with a courteous and professional manner - Provide patients with solutions to any inquires they may have - Maintain patient accounts and information - Work with medical team to handle patient scheduling - Provide leadership and guidance to other Customer Service Representatives Required Qualifications: - 1+ year of related work experience, which can include call center, patient coordination or claims experience - Ability to work confidential and sensitive information - Must be able to work full-time onsite (this is not a remote position) Preferred Qualifications: - Computer literate and proficient in Google Suite - Strong problem solving and decision-making skills - Experience working in the medical field Required Skills: Google Suite, Patient Coordination, Claims Experience, Medical Field Experience Benefits: Health Care Plan (Medical, Dental & Vision), Paid Time Off (Vacation, Sick & Public Holidays), Training & Development