Business Analyst at Liberty Mutual Insurance in US-MA-Boston

Summary: Liberty Mutual Insurance is seeking a Business Analyst to join their team in a hybrid work environment that fosters collaboration and innovation. The role involves performing business operations analysis, conducting research, and assisting in recommending changes to improve business outcomes. Responsibilities: - Applies skills and knowledge obtained while in the Associate Business Analyst role, or through equivalent experience, by performing business operations analysis (how works gets done within a functional group) and reporting and analysis that is typically function-specific (e.g., claims, distribution, underwriting, marketing, etc.) - Performs research, analyzes information, presents findings, and assists in recommending changes and/or taking action based on various factors (e.g., data insights, regulatory changes, feedback from quality assurance reviews, market information, etc.) to solve problems and improve business outcomes’ - Seeks advice from manager and/or more experienced staff to guide and further professional growth - At least 75% of time is spent on a combination of the following responsibilities: - Performs research by gathering data from a variety of sources, which may include operational data, metrics, competitor information, and feedback from business partners - Analyzes information to identify trends, patterns, gaps and insights using descriptive analytics - Assists in building the business case for making a change to current practices, programs or procedures - Conducts current state assessment, opportunity assessment, cost/benefit analysis, feasibility assessment, etc - Supports implementation of business process improvements - May own implementation and evaluation of smaller scale changes - Provides input to metrics used to determine operational performance, staffing needs, productivity, or other measures deemed valuable to an organization - Owns report development for reports considered of lower level complexity. Recommends changes to, makes modifications, prepares, and distributes standard and ad hoc reports/dashboards - Assists in developing presentations and shares findings as well as recommendations - Receives, evaluates and responds to data-related inquiries by applying knowledge of data and business operations and obtaining information from various sources Required Qualifications: - Demonstrated research, problem solving, analytical, critical thinking, and relationship management skills - Business operations knowledge to include understanding the function's value chain and awareness of market conditions - Solid knowledge of Excel and PowerBI - Developing knowledge of available data sources, strengths and shortcomings - Competencies typically acquired through a Bachelor s degree or equivalent experience in addition to 6-9 months of relevant experience Preferred Qualifications: - Knowledge of database SAS Viya software, Power Automate, Power Flow and SharePoint Required Skills: Business operations knowledge, Excel, PowerBI, SAS Viya, Power Automate, Power Flow, SharePoint, Research, Analytical thinking, Relationship management Benefits: Flexible Time Off Annual Accrual - days: 15, Comprehensive benefits, Workplace flexibility, Professional development opportunities, Opportunities provided through our Employee Resource Groups