Customer Care Representative I - Oceanside at Liberty… · US-CA-Oce…

Summary: Liberty Military Housing is dedicated to serving military families by providing comfortable homes across the United States. The Customer Care Representative I will focus on customer service, handling billing inquiries, and debt collection while promoting positive resident relations. Responsibilities: - Communicate with residents via phone, email, mail to address billing inquiries and provide exemplary customer service - For responding to and managing resident concerns and questions and may coordinate with appropriate staff to address and resolve resident communication - Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident’s satisfaction and according to Liberty Military Housing’s standards - Provide customer service regarding collection issues, review and process account adjustments, and resolve resident disputes - Utilize call center contact center system by answering live calls, resolving callbacks/voicemails, transferring calls, and updating call dispositions - Supports residents during the move-out process, which may include move out accounting, collection of outstanding balances owed, preparing, and sending delinquency letters - Works closely with revenue accountants to reconcile delinquent accounts efficiently and timely - Responsible for collections and resolving overdue balances and collecting payments from the individuals responsible for the debt or negotiating a payment plan to collect it in installments - Follows up on outstanding balances and resolve any discrepancies to reduce delinquency for assigned accounts and monitoring all collections - Prepares documents to be sent to a third-party collection agency in accordance with company policies and procedures - Maintain accurate records of customer accounts and update account information as needed - Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Yardi, Excel, Access, and other company-related software) - Participate in and attend various department or regional meetings, resident or community events, seminars, and other work-related events Required Qualifications: - Position requires 6 months of accounts receivables/collection experience - Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Access, Word, Excel, and other software applications preferred (i.e. Yardi, Payscan) - Must be able to listen and speak clearly on the telephone - Must be able to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved - Effective communication and interaction with residents, management, co-workers, sufficient to exchange or convey information and to give and receive work direction - Possess a positive and professional demeanor in all interactions, under all circumstances - Ability to operate a motor vehicle (valid license required) - High school diploma or GED required Required Skills: Accounts Receivables, Debt Collection, Microsoft Access, Microsoft Word, Microsoft Excel, Yardi, Payscan, Data Entry, Internet Search, Email Correspondence, Motor Vehicle Operation, Positive and Professional Demeanor Benefits: Platinum-Level Medical, Dental & Vision Coverage with affordable premiums, Employee Stock Ownership Plan (ESOP) become an employee owner with retirement savings, 401(k) Retirement Plan with Company Match, Education Reimbursement up to $5,250 per year, Generous Paid Time Off, including vacation, sick time, and 11 paid holidays, Wellness Benefits, including free gym access and additional wellness programs, Quarterly & Monthly Bonus Incentives, Career Growth Opportunities, Unlock your potential with immersive, hands-on training designed to elevate your skills, help you advance, and build a rewarding long-term career with a company that truly invests in your future, Life and AD&D Insurance, Medical/Dental/Vision insurance eligible after 30 days of full-time employment