Rental Desk Coordinator (Hybrid) at LGH USA in Bridgeview,IL

Summary: LGH USA is a company that provides rental of lifting, rigging, pulling, and jacking equipment. They are seeking a Rental Desk Coordinator to manage customer inquiries and coordinate the rental order process to ensure high-quality service and customer satisfaction. Responsibilities: - Manage high-volume inbound email and phone queues to answer questions regarding order status, price, availability, tracking information, and order confirmation - Generate rental/sale quotes from internal software system - Follow-up on quotes and convert to rental/sales orders - Partner with Outside Rental/Sales Representatives regarding quotes and orders in an effort to provide the highest level of service to our customers - Investigate order issues and provide resolution in an expeditious and tactful manner; submit credit/adjustment memos for approval as needed - Coordinate rental return process by scheduling equipment pick-up and updating internal software system as required - Process adjustments to orders by crediting and re-invoicing items still on rent as equipment order is returned - Collaborate with all departments to deliver on standard performance metrics to support departmental goals and requirements Required Qualifications: - High school diploma or equivalent required - All employment offers are contingent upon the ability to pass a hair follicle drug screening and background check - We are interested in every qualified candidate who is legally authorized to work in the United States. However, we are not able to sponsor work visas Preferred Qualifications: - Prior customer service experience with inbound emails/calls in a fast-paced, high-volume environment strongly preferred - Prior inside sales (non-retail) experience helpful Required Skills: Inbound Email Management, Inbound Phone Call Handling, Rental Order Processing, Sales Quoting, Order Tracking, Credit/Adjustment Memo Processing, Equipment Scheduling Benefits: Paid holidays, sick, and vacation time, Full benefits package including medical, dental, vision, short term disability, basic life insurance, plus additional optional voluntary benefits, Vested 401(k) with 5% company match, Continual, comprehensive, industry-leading training program.