Digital Support Experience Analyst Intern at LexisNexis… · Remote

Summary: LexisNexis Risk Solutions is a global provider of information-based analytics and decision tools, offering a Summer 2026 internship for students interested in improving digital customer support. The role involves analyzing customer interactions and feedback to develop recommendations for enhancing digital support experiences. Responsibilities: - Review customer support interactions (such as chat or voice transcripts) to identify common questions, pain points, and moments where customers disengage - Analyze customer feedback, including surveys and written comments, to understand and identify patterns and improvement opportunities - Use basic performance metrics to help explain where digital support experiences can be more effective - Summarize findings into clear themes and explain the underlying causes of customer challenges - Develop practical, prioritized recommendations to improve digital support experiences - Suggest simple ways to measure whether proposed improvements are effective - Collaborate with team members across quality, design, and technology to refine insights - Share progress and final findings with project stakeholders in a clear and thoughtful way Required Qualifications: - Be currently enrolled in an undergraduate or graduate program in any related field (for example: analytics, psychology, business, information science, UX/CX, or similar areas of study) - Demonstrate proficiency in Microsoft Office, specifically Excel, or have other spreadsheet proficiency or familiarity with structured data - Possess an interest in understanding customer experiences and improving how people interact with digital tools - Display experience in analyzing both written information and basic data to identify patterns and insights - Possess effective written and verbal communication skills to document findings and share ideas clearly - Display a customer-focused mindset with a structured approach to problem-solving, demonstrating responsibility and respect when handling customer-related information - Display curiosity and eagerness to learn new tools and technologies - Be self-driven and open to receiving and applying constructive feedback Required Skills: Data analysis, Customer experience, Microsoft Excel Nice-to-Have Skills: Curiosity, Self-driven