Account Manager at Lever in Toronto, Ontario, CA

Join a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite.

We are looking for a driven account manager who is passionate about customer success.

• Develop and manage a comprehensive certification program for our customers, including defining certification levels, requirements, and learning pathways.
• Collaborate with subject matter experts and stakeholders to identify key competencies and knowledge areas for certification, ensuring alignment with industry standards and best practices.

Skills

• Strong ability to build and maintain long-term client relationships while serving as the primary point of contact for assigned accounts.

• Excellent verbal and written communication skills, with the ability to present solutions clearly to clients and internal stakeholders.

• Proven negotiation and contract management skills to support renewals, pricing discussions, and mutually beneficial agreements.

• Strong problem-solving abilities with the capacity to quickly address client concerns and provide effective solutions.

• Experience using CRM platforms such as Salesforce or HubSpot to manage account activity, track opportunities, and maintain accurate client records.

• Strong organizational and time management skills with the ability to manage multiple accounts, priorities, and deadlines effectively.

Responsibilities

• Serve as the primary point of contact for assigned client accounts, ensuring strong relationships and high levels of customer satisfaction.

• Manage and maintain ongoing communication with clients to understand their needs and provide appropriate solutions or services.

• Monitor account performance and identify opportunities for account growth through upselling or cross-selling additional products or services.

• Coordinate with internal teams such as sales, marketing, and support to ensure successful delivery of products and services to clients.

• Maintain accurate records of client interactions, account updates, and sales activity using CRM systems such as Salesforce or HubSpot.

• Prepare reports, presentations, and account reviews to track performance and communicate progress to clients and internal stakeholders.

Join our team and play a key role in building strong client relationships and delivering exceptional service. If you are driven, organized, and ready to make an impact, we would love to hear from you.

We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.